Hi Paul,
We could hardly wait to upgrade to 12.1.
However, we are experiencing some weird issues with Version Upgrade in Symantec Licensing Portal and have not been able to upgrade at all. Perhaps you could help us look into the issue if at all possible. I would be happy to PM you the details (there was a case logged with Symantec Customer Care, but the issues still haven't been resolved.)
Back in 2010, we had Version Upgrade'd our SAV 10.2 to SEP 11.0.
Every year (since we first purchased SAV originally) we have purchased essential support renewal for SAV/SEP. In fact we recently purchased a 3-year support renewal for SEP, so our support is valid until August 2014.
1>
When we tried to Version Upgrade our SEP 11.0 to 12.1 via the Licensing Portal, we received this error message:
"There are additional license(s) for this product which are associated with earlier upgrade notifications. You must process these upgrades before you may get the latest license(s). View a list of Earlier Upgrade Notifications"
--> Then the Licensing Portal kept telling us that we could not upgrade to 12.1 unless we upgrade SAV 10.2 to SEP 11.0 first (which we had already done in 2010, and Symantec Licensing had confirmed that).
When we went ahead anyway to do what the Licensing Portal instructed us to do (i.e. to attempt to upgrade 10.2 to 11.0 using an older Version Upgrade Notification ID #), of course that didn't work (naturally, because that serial number for 10.2 had already been upgraded to 11.0).
We tried 4 times and simply couldn't get it to upgrade to 12.1
2>
Symantec Licensing re-sent us the Version Upgrade Notification e-mail (with a Serial Number for SEP 12.1). When we attempted to register that number directly, we received the error message:
"The serial number you entered is for a version upgrade. In order to receive your version upgrade license key, please go to Get a Key for a Version Upgrade from the homepage or the top navigation."
Of course, we had already tried Version Upgrade, but it didn't work (as described in # 1 above)
At this point we are more lost and confused than ever. Any help you could provided would be greatly appreciated.