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When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

  • 1.  When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Posted Jan 07, 2013 07:04 AM

    Hi Guys,

    you know what? ...

    This issue has been solved in the MP1 for 12.1 SEPM, but it´s repeated in the last Upgrade to 12.1.2 ... this is so sad Symantec ...

    http://www.symantec.com/business/support/index?page=content&id=TECH175156&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1357559712732422OeJzxpsuL55UmLhIhB51mwJH51q8S0ynH1

    BR,

    Gil



  • 2.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Posted Jan 07, 2013 07:38 AM

    open a support case



  • 3.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Posted Jan 07, 2013 08:45 AM
    Thanks Brian, sure, that´s ever an option, but I´m a bit frustrated about that, cause Symantec is aware of this issue long time. BR, Gil


  • 4.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Broadcom Employee
    Posted Jan 07, 2013 08:55 AM

    Hi,

    You should create a support case with Symantec.

    https://mysymantec.symantec.com

    Check this video as well: http://www.symantec.com/tv/solutions/details.jsp?vid=1787549544001



  • 5.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Trusted Advisor
    Posted Jan 07, 2013 10:29 AM

    Hello,

    Could you try the below steps - 

    1) 

    Delete the entry in Image File Executation Option:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ccSvcHst.exe

    Error 1920: Installation impossible: (SepMasterService) failed to start    

    Applyied the following Microsoft KB

     
    OR / AND
     
    2) 
    1. Open regedit to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPublisher
    2. Under "TrustedPublisher" look for "Safer" key.
    3. Delete the "Safer" key if it is there.

    If the above does not help, please Create a Case with Symantec Technical Support.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000
     
    Hope that helps!!


  • 6.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Posted Jan 08, 2013 04:58 AM
    Hi Mithun, thanks a lot for your post, but this doesn´t reflect the error I have. Right, it´s a 1920, but in my case, the W3SVC (IIS) service failed to start, because there´s no IIS on this system since upgrading from SEP 11 to 12. BR, Gil


  • 7.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Trusted Advisor
    Posted Jan 08, 2013 05:30 AM

    Hello,

    Could you try Installing IIS and then uninstalling it again and check if that resolves the issue??

    Worth a Try.



  • 8.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Posted Jan 08, 2013 07:56 AM
    Sure, worth a try, but it didn´t worked out ... sadly. Already tried that directly after the error occured. BR, Gil


  • 9.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

    Trusted Advisor
    Posted Jan 08, 2013 10:41 AM

     

    Hello,

    I would suggest you to create a Case with Symantec Technical Support Department.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Hope that helps!!!



  • 10.  RE: When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."
    Best Answer

    Posted Jun 19, 2013 04:42 AM

    Hello,

    after all I solved this myself and want to share the solution.

    First I did a snapshot of the whole machine, just in case something go completely wrong (thx to VMWare in that case!) ;o)

    I did a backup of all configuration settings, like DomainID and such things via the SEPM Console (Server Private Key Backup) 

    Then I backed up the SEPM database with all the policy rulesets and client information via the Startmenu entry.

    I de-installed the SEPM completely and did a reboot.

    After that, I installed the newest version of SEPM and did an import of the settings via the Server Private Key Backup.

    Log in with the default admin.

    Logged out again and did an import of the database backup.

    That´s all and now, the SEPM run fine! ;o)

     

    BR,

    Gil