Endpoint Protection

 View Only

  • 1.  Tamper protection showing off

    Posted Oct 28, 2012 06:00 AM

    Hi

    I am facing the Issue of Tamper protection showing off on many cleints

    SEPM and SEP cleints version is 11x

    Regards

     



  • 2.  RE: Tamper protection showing off

    Broadcom Employee
    Posted Oct 28, 2012 06:05 AM

    are these clients 64 bit OS?

    if yes, SEP 11 does not support taper protection on 64 bit. SEP 12.1 has this feature enabled.



  • 3.  RE: Tamper protection showing off



  • 4.  RE: Tamper protection showing off

    Posted Oct 28, 2012 07:33 AM

    How many client having same issue?

    What OS version available?

    What Sep version avaialble there.?



  • 5.  RE: Tamper protection showing off

    Posted Oct 28, 2012 03:09 PM

    I don't know about sam30, but for me

    How many client having same issue?

    50% - 70% out of +-7000 clients

    What OS version available?

    WinXP, Win 7, Win2003, Win2008

    What Sep version avaialble there.?

    v11 RU5, v11 RU6 MP3, v11 RU7 MP2

    So pretty much across the board.

    One thing we have noticed, is that that number decreases as the day progresses. It would seem that as the clients report in initially, Tamper Protection is off and switches on shortly after, but is only reporting correctly after the next heartbeat.



  • 6.  RE: Tamper protection showing off

    Broadcom Employee
    Posted Oct 29, 2012 01:07 AM

    Hi,

    As pete said in SEP 11 PTP feature is not supported on 64bit operating systems.

    PTP feature is supported in SEP 12.1, it's supported on 64bit OS and Server operating systems as well.

    Like Ian_C said does number decreases as the day progresses?

    Please update this thread with latest updates.



  • 7.  RE: Tamper protection showing off

    Trusted Advisor
    Posted Oct 29, 2012 09:51 AM

    Hello,

    What version of SEP 11.x are you running?

    Check these Threads with similar issue -

    https://www-secure.symantec.com/connect/forums/tamper-protection-0

    https://www-secure.symantec.com/connect/forums/how-turn-tamper-protection

    https://www-secure.symantec.com/connect/forums/how-clear-tamper-protection-disabled-status-notifications

    Secondly, I would suggest you to migrate the SEP clients to the latest version of SEP 11.0.7101 and above.

    Hope this helps!!

     



  • 8.  RE: Tamper protection showing off

    Posted Oct 31, 2012 01:29 AM

    Hi

    Please upgrade to SEP 12.1.RU1 MP1.

    Regards