Endpoint Protection

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  • 1.  bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 08:13 AM

    Hi,

    Some of our users have been experiencing slow boot and shutdown issues in Windows 7 and after exentsive troubleshooting with Microsoft Tech Support it would appear it is related to the bhdrvx64 and bhdrvx86 drivers. After uninstalling the SEP client this verifies the issue is resolved, we are running 12.1.3001.165.

    Can anyone please advise further on how we can resolve this?

    Regards

    Leon



  • 2.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown
    Best Answer

    Posted Feb 17, 2015 08:16 AM

    Have you try to install latest SEP 12.1.5 client. ?

    Try to install new sep client and check issue.

     

    New SEP version available symantec file connect.

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken



  • 3.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 08:17 AM

    Not yet, are there any know issues with the version we are running then?



  • 4.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 08:17 AM

    It's a few versions behind, may want to check with 12.1.5 (latest). I believe this is related to PTP. Do you have the full component suite installed?



  • 5.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 08:37 AM

    Yes we do, what is PTP?



  • 6.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Trusted Advisor
    Posted Feb 17, 2015 09:00 AM

    Proactive Threat Protection



  • 7.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 09:03 AM

    Proactive Threat Protection Component (heuristics or behavioral analysis).

    You could try stopping the service to see if that corrects it (as a test)



  • 8.  RE: bhdrvx64 and bhdrvx86 causing slow boot and shutdown

    Posted Feb 17, 2015 12:27 PM

    Seems like the update to 12.1.5 seems to have fixed the issue. Many thanks for you help