How to create of Get Incident(Ticket) using Altris ServiceDesk(7.5) API via JAVA

[Migration User]

HI Team,

  I am new to Altris Service desk, I would like implement connector to access Altris ServiceDESk(7.5)  using Service Desk API via JAVA.

 

Then I like to perform follwoing  operations,

1.  Fetch Incident Details upon creation or LastModifiedDate

2. Crate a new ticket via Java code

3.Update a new ticket via Java code.

 

Please  provide WSDL if posiisble.

 

Greately appreciated you help.

[Migration User]

http://localhost/SD.IncidentManagementSimple/IncidentManagement.asmx?wsdl

 

 

[Migration User]

Thanks Bring.   Hope it some what help me to explore further.   How to get Altris Servicedesk Webservise WSDL?

[Migration User]

If you append ?wsdl to the URL of the webservice, the WSDL will be displayed (i.e. http://blah.asmx?wsdl)

[Migration User]

Hi Team,

 

     I want update User's comment or Note to existing Incient  by processID @ Service desk using webservice API.  Please help me. what is the method  to use  in IncidentManagement wsdl

CheckAutoStart

• CheckTimeoutsAndEscalations
• GetCurrentWorkflowTaskIDs
• GetCurrentWorkflowTasks
• InvokeOnTicketEditedRuleset
• InvokeOnTicketEditedRulesetAndReturnPID
• SubmitIncident
• SubmitIncidentAndReturnPID
• SubmitIncidentWithWorkflowTrackingID
• TrackStatus

   

[michael.george]

Do you mean you want to update a comment on an incident that a user has already made? If so, I don't think there is a built in API for that. You could make your own, of course, but you'd have to edit the SQL table directly via a custom integration component. If you are just trying to add a comment to an existing incident, that would be a much easier API to make using the existing "add process comment" component.

[Migration User]

Thanks for your reply michael.george.

 As customer, I am trying to add a comment to an my existing Incident  By using  http://localhost/SD.IncidentManagementSimple/IncidentManagement.asmx?WSDL webservce  API, but  I dont find  any method to add comment  to existing Incident.

 

Please help me .

[michael.george]

I'm afraid there is no API to add a comment. You could to create a new workflow to act as an API, but there is no built in one.