SEPM can't load monitor / reports occassionally and can't logoff successfully.

[Migration User]

I've installed 3 SEPM for 3 different sites and they are running standalone network.

Two sites are running smooth installed on Server 2003 32bit using HP ML110G5(E3100/4G/250G×2) and Dell PowerEdge T310(X3430/4G/500G×2) servers respectivitely.  The reponse of displaying SEPM's montior or report page is running smooth too.

For the third site, they are using the following DIY hardware: Core 2 2.33G, 4G Ram,  Asus motherboard, 250G HDD

I ever installed it with Server 2003 32bit and be a 2nd Domain controller in the domain network. But the SEPM was running super slow after installed SEPM and SEPC. Then I gave up and re-installed it as member Server only. The SEPM response is normal.

But when I logon the SEPM within server, it won't show the Monitors or Reports screen successfully. Then I searched solution that to Increase the JVM static heap to 1GB and increase JVM Option Number 0 to -Xms1024m in registry.

Now it can disaplay the page occassionally. But it usually shows "Refreshing"  or "Loading' for very long time. I don't wait it lastly

In addition, when I click Log Off every time. It shows "Logging off" for very long time. Usually, can't wait it and click the "X" to close it directly.

I don't understand why it happen like that with clean installation. I still don't deploy for the clients now. Don't know if the SEPM has internal problem. Please kindly help what should I do now. Thanks much.

[pete]

what is the SEPM version?

Install CGI and check if it improves the IIS perfomance.

[Migration User]

SEPM Version: 11.0.6300.803 using embedded database.

Installed Fast CGI successfully.
------------------------------------------------------------------------------------
1. To install the FastCGI Extension for Internet Information Services 6.0 -- done!
2. To change the IIS PHP mapping --- done!
3. To create a FastCGI configuration  ---- done as below.

C:\WINDOWS\system32>cd inetsrv

C:\WINDOWS\system32\inetsrv>cscript fcgiconfig.js -add -section:"PHP" -extension
:php -path:"C:\​Program Files\​Symantec\​Symantec Endpoint Protection Manager\​P
HP\​php-cgi.exe"
Microsoft (R) Windows Script Host Version 5.6
Copyright (C) Microsoft Corporation 1996-2001. All rights reserved.

C:\WINDOWS\system32\inetsrv\fcgiconfig.js(1223, 5) (null): 0xFFFFFFDF

C:\WINDOWS\system32\inetsrv>cscript fcgiconfig.js -set -section:"PHP" -InstanceM
axRequests:10000
Microsoft (R) Windows Script Host Version 5.6
Copyright (C) Microsoft Corporation 1996-2001. All rights reserved.

INI successfully written.

C:\WINDOWS\system32\inetsrv>
C:\WINDOWS\system32\inetsrv>cscript fcgiconfig.js -set -section:"PHP" -Environme
ntVars:PHP_FCGI_MAX_REQUESTS:10000
Microsoft (R) Windows Script Host Version 5.6
Copyright (C) Microsoft Corporation 1996-2001. All rights reserved.

INI successfully written.

 

4. To modify the php.ini file  --- done.
------------------------------------------------------------------------------------

When I logon SEPM, it displays a windows "Unable to communicate with the reporting component"

In addition, there are warning and error log in windows Event log too.

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1009
Date:  10/28/2011
Time:  4:54:17 PM
User:  N/A
Computer: FS181
Description:
A process serving application pool 'DefaultAppPool' terminated unexpectedly. The process id was '3716'. The process exit code was '0xc0000005'.

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1011
Date:  10/28/2011
Time:  4:54:22 PM
User:  N/A
Computer: FS181
Description:
A process serving application pool 'DefaultAppPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '3412'. The data field contains the error number.

Event Type: Error
Event Source: W3SVC
Event Category: None
Event ID: 1002
Date:  10/28/2011
Time:  4:54:22 PM
User:  N/A
Computer: FS181
Description:
Application pool 'DefaultAppPool' is being automatically disabled due to a series of failures in the process(es) serving that application pool.

Where's wrong now? Thanks.

[Migration User]

upload scm-server-0.log & catalina.out from path C;Program Files\symantec\symantec enpoint protection manager\tomcat\logs.

 

also upload the iss logs from path c:windows\drivers\etc\logfiles\w3svc1\..upload the recent logs.It will be just numbered files.

in IIS console expand symantec website and R.click on reporting and select browse.check what error it shows on the right pane.

 

check this Microsoft Article:http://support.microsoft.com/kb/892988

run IIS diagnostic tool.check this article for how to run it.http://support.microsoft.com/kb/919790

[Migration User]

No matter how I tried by repairing SEPM or IIS. or Installed fast CGI..etc. Problems are still:

a. SEPM > Windows Latest symantec Version -- Always show "Information is currently unavailable"
   but Windows Latest Manager Version can display the "2011-10-26 rev.018" correctly.
b. SEPM > Can't load  Monitors, Reports Page. Displayed "Loading" only.
c. SEPM > Logging off. Always shows " Please Wait...Logging off". Usually press "X" button to close it directly.

All these problems are already happened at initially server installed. It's too complicated. I'm considering to re-install whole server once again.

Here were my steps to install current server before.
1. Format HDD and install Server 2003 Eng 32bit CD1 and CD2
2. Run windows update
3. Join server in the domain.
4 Install SQL 2000 client only for ERP program
5 Install ERP program and test to run it successfully
6 Install IIS
7 Install SEPM
8 Install SEPC.

I don't know if it's related to the installation procedures. I will try this time.
1. Format HDD and install Server 2003 Eng 32bit CD1 and CD2
2. Install IIS
3. Run windows update
4. Join domain
5. Install SEPM
6. Install SEPC.
7. Install SQL 2000 client only for ERP program
8. Install ERP program and test to run it successfully

Any comments? Please advise. Thanks.

[Migration User]

For the first time installed server w/ Server 2003 32bit, Home page could be mostly viewed properly but not all information.

Now, I've cleaned and re-installed this server with Server 2003 64bit and SEP_11.0.7_MP1 with embedded database but still can't load SEPM Home, Montiors and Reports page properly.

Home page:  can load the title but have no content. Shows "No data, possibly because no Internet access since install time" in Security Response table.
Monitors and Reports page: Shows "Loading" only

I've tried the following suggested solutions but all can't fix.
1. odbcad32.exe - using user id: dba and symantec's pwd - test connection successfully - Done!
2. IIS > Symantec Web Server > Reporting > Browse - can show the logon page successfully - Done!
3. http://localhost:8014/reporting - can show the logon page successfully - Done!
4. Repair SEPM - Done!
5. FastCGI installed - Done!
6. Increase the JVM static heap to 1GB (set JVM Option Number 0 to -Xms1024m, and set JVM Option Number 1 to -Xmx1024m)- Done!
7. IIS > application pool > default app pool > Properties > Identity is Network service - Done!
   Gpedit.msc > verify some parameters has Network service - Done!

 Windows Event Application log : Appears below info. when  server startup
Event Type: Information
Event Source: ASA 9.0
Event Category: None
Event ID: 1
Date:  11/4/2011
Time:  9:22:38 AM
User:  N/A
Computer: GMFS181
Description:
The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5, Starting service ASANYs_sem5.

And also appeared the follow log during server running.

Event Type: Error
Event Source: W3SVC-WP
Event Category: None
Event ID: 2216
Date:  11/4/2011
Time:  9:44:03 AM
User:  N/A
Computer: GMFS181
Description:
The script started from the URL '/Reporting/Dashboard/ajax.php' with parameters '' has not responded within the configured timeout period.  The HTTP server is terminating the script.

Any suggestions? Please kindly advise. MANY THANKS!!! 

Attachment(s)

catalina_out.txt   267 B 1 version

ex111104_log.txt   392 B 1 version

scm-server-0_log.txt   1 KB 1 version

[Migration User]

May i know the Platform please with the version as well.

[Migration User]

Hi.  Platform is

DIY hardware: Core2 CPU E6550 2.33G, 4G Ram,  Asus P5KPL-AM motherboard, 250G SATA HDD.
Software: Server 2003 64bit english and SEP_11.0.7_MP1 using embedded database.

Will it relate to hardware problem? Actually, I re-installed third time for this PC. The problems were same that couldn't display home, monitor and report pages properly.

[Migration User]

No its not like that but the Operating system and its required patches does matters. 

[Migration User]

Please try to change the communication settings and check.

 

To configure push mode or pull mode for a group

1. In the console, click Clients.

2. Under Clients, select the group for which you want to specify whether to push or pull policies.

3. Click the Policies tab.

4. Uncheck Inherit policies and setting from the parent group "group name".

5. Under Location-independent Policies and Settings pane, under Settings, click Communications Settings.

6. In the Communications Settings for group name dialog box, under Download, verify that Download policies and content from the management server is checked.

7. Do one of the following tasks:

   • Click Push mode.

   • Click Pull mode and under Heartbeat Interval, set the number of minutes or hours.

8. Click OK.

To specify Push mode or Pull mode for a location

1. In the console, click Clients.

2. Under Clients, select the group for which you want to specify whether to push or pull policies.

3. Click the Policies tab.

4. Uncheck Inherit policies and setting from the parent group "group name".

5. Under Location-specific Policies and Settings, under Location-specific Policies for the location you want to modify, expandLocation-specific Settings.

6. Under Location-specific Settings, to the right of Communications Settings, click Tasks and uncheck Use Group Communications Settings.

7. To the right of Communications Settings, click Local - Push or (Local - Pull).

8. Do one of the following tasks:

   • Click Push mode.

   • Click Pull mode and under Heartbeat Interval, set the number of minutes or hours.

9. Click OK.

[Migration User]

the IIS log you uploaded shows 403 14 5 error whcih means