One of our customers receives an error when he stages MS12-034. This happens to this item only. Staging Software Update for MS12-034 - Status: failed. The Notification Server Log reports the following:
Log File Name: C:\Windows\system32\Altiris Logs\a36.log
Priority: 1
Help and Support:
Date: 26.09.2012 10:03:42
Tick Count: 86707274
Host Name: SWOLACM1
Process: AtrsHost (1448)
Thread ID: 411
Module: AtrsHost.exe
Source: Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate
Description: Failed to download the update Silverlight51104110_x64.exe (054b104c-9a29-427e-949d-0c8de7ca056e) -> Object reference not set to an instance of an object.
( Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadPackage(PatchSoftwareUpdateResource softwareUpdate, OperationProgressIterator progress)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate(PatchSoftwareUpdateResource pSoftwareUpdate, OperationProgressIterator progress) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.DownloadUpdate(PatchSoftwareUpdateResource pSoftwareUpdate, OperationProgressIterator progress)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.ProcessPackages(ProcessPackagesRezult rezult)
at Altiris.PatchManagementCore.Tasks.Server.DownloadSWUPackageTask.OnExecuteSingleton(IServerTaskExecutionInstance instance)
at Altiris.PatchManagementCore.Tasks.Server.SerializingBaseSingletonServerTask`2.OnExecute(IServerTaskExecutionInstance i)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.OnExecute(ITaskExecutionEngine engine, IServerTaskExecutionInstance instance, TaskInstanceRequest request)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.Execute(ITaskExecutionEngine engine, IBaseTaskExecutionInstance instance, TaskInstanceRequest request)
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.ServerTasks.ServerTaskExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.OnExecute(Object eventComplete)
at System.Threading.ExecutionContext.runTryCode(Object userData)
at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=System.NullReferenceException Src=Altiris.PatchManagementCore )
We tried to repair patch management solution via SIM and did a "aexconfig.exe /configureall" - but the situation did not change.
Does anyone has the same problem or some suggestions for this issue?