Email Security.cloud

 View Only

  • 1.  Blacklist removal 164.132.127.32/27

    Posted Feb 13, 2017 09:36 AM

    Hi,

    We have a mistake with your system. We unblock via the form our IP range and IP servers: 164.132.127.32/27, 164.132.169.168 and 193.70.12.112. It was validated for 24h, but after the IPs will be blocked again. We are the owner of this new IPs since early 2017... we never get any problem with our other IPs. It seems that the former owners were blocked.

    We have email protection, no relay host, we don't send mailing list or other things ; only some internal emails and a few externals...

    Thank you for your help to unblock our IPs from Symantec system.

    Best regards,

    Stéphane



  • 2.  RE: Blacklist removal 164.132.127.32/27

    Posted Feb 14, 2017 02:34 AM

    Hi Stephane,

    I have checked both IPs 164.132.169.168 and 193.70.12.112 and they are not listed on our internal blaclist. Also for the range I would need the IPs listed individually that you know are being blocked.

    Also are you sure they are being blocked by the .cloud infrastructure? or are they being blocked by our Messaging gateway team. If so the issue will need to be raised in their forum as we do not have acess to their infrastructure.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 3.  RE: Blacklist removal 164.132.127.32/27

    Posted Feb 15, 2017 03:17 AM

    Thank you for your answer. Every 24h the IPs are blocked again after unblocked by "http://ipremoval.sms.symantec.com/lookup/". Is the right forum?

    This is the list of all IPs:

    164.132.169.168
    193.70.12.112 (seems unblocked)

    164.132.127.33
    164.132.127.34
    164.132.127.35
    164.132.127.36
    164.132.127.37
    164.132.127.38
    164.132.127.39
    164.132.127.55

    164.132.127.32
    164.132.127.40
    164.132.127.41
    164.132.127.42
    164.132.127.43
    164.132.127.44
    164.132.127.45
    164.132.127.46
    164.132.127.47
    164.132.127.48
    164.132.127.49
    164.132.127.50
    164.132.127.51
    164.132.127.52
    164.132.127.53
    164.132.127.54
    164.132.127.56
    164.132.127.57
    164.132.127.58
    164.132.127.59
    164.132.127.60
    164.132.127.61
    164.132.127.62

    Can you help to unblock them? We are the ownership these IPs since early 2017.

    Best regards,

    Stéphane



  • 4.  RE: Blacklist removal 164.132.127.32/27
    Best Answer

    Posted Feb 15, 2017 05:53 AM

    Hi Stephane,

     

    I have checked each and every IP provided and can confirm that none of them are listed on the .cloud infrastructure and we will not be blocking your emails from these IP's.

    I would suggest raising this with the appropriate team which I believe is the following messaging gateway forum.

    https://www.symantec.com/connect/security/forums/messaging-gateway

    There are no issues with you IP on our infrastructure.

    Please set this thread as resolved to ensure others do not comment on the thread.

    Kind regards

    Kevin Brosnan