Endpoint Protection

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  • 1.  SEP client not install

    Posted Jun 19, 2014 06:21 PM

    Hi guys,

    SEP Client 12.1.4100 not install in Windows 2008 SP1 32-bits.

    This appears in SEP_INST.log

     

    MSI (s) (98:F8) [14:59:35:520]: Running as a service.
    MSI (s) (98:F8) [14:59:35:520]: Opening per-machine managed SourceList.
    MSI (s) (98:F8) [14:59:35:520]: User will be allowed to modify contents of SourceList.
    MSI (s) (98:F8) [14:59:35:520]: Added new source 'C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4100.4126.105\Data\Cached Installs\' with index '2'
    MSI (s) (98:B4) [14:59:35:535]: Executing op: ActionStart(Name=setiCollect_StartService,Description=Gathering detailed information,Template=[1])
    AddCacheAsInstallSource Successfully added C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4100.4126.105\Data\Cached Installs\ as source dir for {1FDE5016-DDB2-44CC-B998-0929A41CD595}
    MSI (s) (98:B4) [14:59:35:535]: Executing op: CustomActionSchedule(Action=setiCollect_StartService,ActionType=1345,Source=BinaryData,Target=setiCollect,)
    MSI (s) (98:B4) [14:59:35:535]: Executing op: ActionStart(Name=StartServices,Description=Starting services,Template=Service: [1])
    MSI (s) (98:B4) [14:59:35:535]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
    MSI (s) (98:B4) [14:59:35:535]: Executing op: ServiceControl(,Name=SepMasterService,Action=1,Wait=1,)
    MSI (s) (98:B4) [14:59:39:217]: Executing op: ActionStart(Name=ShowServiceProgress_RB,Description=Executing rollback script via service,Template=[1])
    MSI (s) (98:B4) [14:59:39:217]: Executing op: CustomActionSchedule(Action=ShowServiceProgress_RB,ActionType=3329,Source=BinaryData,Target=ShowServiceProgress_RB,CustomActionData={5C0EB4CF-2D9D-4DB4-ACDE-84DF12F4ED0D};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing rollback script via service;)
    MSI (s) (98:B4) [14:59:39:217]: Executing op: ActionStart(Name=ShowServiceProgress,Description=Executing install script via service,Template=[1])
    MSI (s) (98:B4) [14:59:39:217]: Executing op: CustomActionSchedule(Action=ShowServiceProgress,ActionType=3073,Source=BinaryData,Target=ShowServiceProgress,CustomActionData={5C0EB4CF-2D9D-4DB4-ACDE-84DF12F4ED0D};SOFTWARE\Symantec\Symantec Endpoint Protection;Executing install script via service;)
    MSI (s) (98:08) [14:59:39:233]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI885C.tmp, Entrypoint: ShowServiceProgress
    ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
    ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
    ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_TIMEOUT
    ScriptGen: ShowServiceProgress() Look for timeout starting SepMasterService or other failure loading SIS.dll.
    ScriptGen: CancelInstallation() instructed SIS to rollback
    ScriptGen: ShowServiceProgress() returning early due to previous error.
    MSI (s) (98:B4) [15:00:09:263]: User policy value 'DisableRollback' is 0
    MSI (s) (98:B4) [15:00:09:263]: Machine policy value 'DisableRollback' is 0
    Action ended 15:00:09: InstallFinalize. Return value 3.

    Any idea..?

    Thanks.

     



  • 2.  RE: SEP client not install

    Posted Jun 19, 2014 06:25 PM


  • 3.  RE: SEP client not install

    Posted Jun 19, 2014 10:40 PM

    See this articles and install that patch and check again

    Symantec Endpoint Protection 12.1 RU4 installation or migration on Windows fails due to outdated root certificate

    Article:TECH217284 | Created: 2014-05-06 | Updated: 2014-05-15 | Article URL http://www.symantec.com/docs/TECH217284

    http://support.microsoft.com/kb/931125



  • 4.  RE: SEP client not install

    Posted Jun 20, 2014 01:49 AM

    You may want to post full sis .log , in the mean time check this

    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

    http://www.symantec.com/business/support/index?page=content&id=TECH170259



  • 5.  RE: SEP client not install
    Best Answer

    Posted Jun 20, 2014 01:53 AM

    As your attach log error it's fails due to outdated root certificate.

    ScriptGen: ShowServiceProgress() Look for timeout starting SepMasterService or other failure loading SIS.dll.
    ScriptGen: CancelInstallation() instructed SIS to rollback
    ScriptGen: ShowServiceProgress() returning early due to previous error.
    MSI (s) (##:##) [HH:MM:SS:sss]: User policy value 'DisableRollback' is 0
    MSI (s) (##:##) [HH:MM:SS:sss]: Machine policy value 'DisableRollback' is 0
    Action ended HH:MM:SS: InstallFinalize. Return value 3.

     

    Symantec Endpoint Protection 12.1 RU4 installation or migration on Windows fails due to outdated root certificate

    Article:TECH217284  | Created: 2014-05-06  | Updated: 2014-05-15  | Article URL http://www.symantec.com/docs/TECH217284