Is resetpass.bat work in SEP12

[Migration User]

hi All,

 

Can resetpass.bat of old version sep can work with sep12?

thanks

[pete]

check this article, it works

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

[Rafeeq]

Yes it willl work

[Migration User]

Hi all,

 

when I try to run the old version of resetpass.bat from a SEP 11.7, on a SEP 12.1 ru3 below is error.

 

 

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Symantec>cd Program Files (x86)\Symantec\Symantec Endpoint Protection M

anager\Tools

The system cannot find the path specified.

 

C:\Users\Symantec>cd\

 

C:\>cd Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools

 

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools>reset

pass.bat

English

DatabaseUtilities>initDataSource: Found 12.x driver

initDatasource dbport:2638

Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@6df38e

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: ================== Server Environment ===================

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: os.name = Windows 7

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: os.version = 6.1

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: os.arch = x64

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.version = 1.7.0_21

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.vendor = Oracle Corporation

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.vm.name = Java HotSpot(TM) Client VM

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.vm.version = 23.21-b01

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection

 Manager\jre

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protec

tion Manager\Tools\..\tomcat

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: java.user = null

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: user.language = en

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: user.country = US

Aug 22, 2013 3:56:36 PM com.sygate.scm.server.util.ServerLogger writeHeader

SEVERE: scm.server.version = 12.1.3001.165

java.sql.SQLException: SEM: Connect to database failed

        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseCon

nection(DatabaseUtilities.java:338)

        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseCon

nection(DatabaseUtilities.java:270)

        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseCon

nection(DatabaseUtilities.java:260)

        at com.sygate.scm.server.db.util.DatabaseUtilities.testDBConnection(Data

baseUtilities.java:2868)

        at com.sygate.scm.server.db.util.DatabaseUtilities.initDataSource(Databa

seUtilities.java:2848)

        at com.sygate.scm.server.db.util.DatabaseUtilities.initDataSource(Databa

seUtilities.java:2621)

        at com.sygate.scm.tools.DatabaseFrame.main(DatabaseFrame.java:1200)

Caused by: java.lang.UnsatisfiedLinkError: no dbjdbc12 in java.library.path

        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1860)

        at java.lang.Runtime.loadLibrary0(Runtime.java:845)

        at java.lang.System.loadLibrary(System.java:1084)

        at sybase.jdbc4.sqlanywhere.IDriver.try_load(IDriver.java:451)

        at sybase.jdbc4.sqlanywhere.IDriver.<clinit>(IDriver.java:392)

        at java.lang.Class.forName0(Native Method)

        at java.lang.Class.forName(Class.java:188)

        at sybase.jdbc4.sqlanywhere.ASADataSource.getConnection(ASADataSource.ja

va:313)

        at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnec

tion(DatabaseUtilities.java:401)

        at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseCon

nection(DatabaseUtilities.java:285)

        ... 6 more

DatabaseUtilities: testDBConnection: Exception - Can't connect to database.

 

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools>

[AjinBabu]

HI,

It works with SEP 12.

Regards

Ajin

[Mithun Sanghavi]

Hello,

Yes, the older version of Resetpass.bat Tool is compatible and would surely work with the SEP 12.1.

Check this Article:

How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

Hope that helps!!

[pete]

refer the article posted above, you should be using resetpass of SEP 12 version

[Migration User]

Hi, Restart SEPM and Symantec Embedded database service then run resetpass.bat then change the system time to +30 mins try restarting the SEPM and database service again and try logging in with username:admin password:admin https://www-secure.symantec.com/connect/forums/sepm-when-resetpassbat-does-not-work-restart-sep-services

[Mithun Sanghavi]

Hello,

Is the SEPM installed on Windows 7 machine?

In your case, could you please check the below options - 

1) Is the SEPM located in C drive or D drive?

2) Is the Symantec Endpoint Protection Manager and Symantec Embedded Database services running in the services.msc?

3) Is the UAC turned off?

 

 

[Rafeeq]

Navigate to tools folder. right click and run as Admin. 

user name : admin

Password : admin

[Ambesh Sharma]

Hi,

in case of SEPM 12.1, check these articles:

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

[Migration User]

hi All, 

 

SEPM and embedded database are running, SEPm is running on windows 7 for testing purposes. UAC is turn off. 

but stilll it cannot reset. Do I need to copy  resetpass.bat to tool folder of SEP 12.1? 

thanks,

 

junar

[Ambesh Sharma]

Hello Jun,

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account version 11.

For version sep 12.X you can follow the below thread,

http://www.symantec.com/business/support/index?page=content&id=HOWTO55059

[Mithun Sanghavi]

Hello,

Yes, please run the resetpass.bat Utility from the Tools folder.

If that does not help, please restart the Windows 7 machine.

Hope that helps!!

[Rafeeq]

Yes you need to copy that and then run it.

[Migration User]

 

Resetting the administrator password to admin

http://www.symantec.com/business/support/index?page=content&id=HOWTO18134

 

[Migration User]

hi All,

i contacted support and request a resetbat, and its work.

the only thing i found out, there is a difference between SEP 11 ru7 resetbat from requested resetpass for SEp12 ru3.