Endpoint Protection

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  • 1.  SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Posted Nov 01, 2012 12:52 PM

    Hello,

    I really need some help to fix the performance issue of my computer when the process SescLU.exe runs. When this process runs I see incredible amount of IO activity happening on my computer such that the disk activity indicator light is constantly on and the computer is practically unresponsive for any user activity. Can you please suggest what could be the issue and what I could do to fix it ? What is this process and what is its purpose ?

    I am using Symantec Endpoint Protection version 11.0.7000.975. and Windows XP Professional.

    Any help will be greatly appreciated.

    -Thanks

     



  • 2.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Broadcom Employee
    Posted Nov 01, 2012 12:53 PM

    looks like the client is trying to update the content



  • 3.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Posted Nov 01, 2012 01:08 PM

    Check the log to see if LiveUpdate is running

    Admin >> Servers

    Logs will be near the bottom



  • 4.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Posted Nov 01, 2012 01:59 PM

    Hi,

     

    Thank you for the quick response. Yes, looks like it was loading the new Virus Definition file. Logs clearly say that the new file was loaded and the new policy was applied.

    About the computer performance when this is happening, is it normal to have such a significant impact on the performance that the computer practically become unusable till that is completed ? It takes about 30 minutes or so for the entire process to complete and during that time I just cannot do anything else but wait for the process to complete. Any thing I could do to improve the situation ?

     

    -Thanks



  • 5.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Posted Nov 02, 2012 10:35 AM

    You could schedule updates during off hours if this is a possibility.



  • 6.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Broadcom Employee
    Posted Nov 02, 2012 10:53 AM

    may i suggest to open a support ticket?

     



  • 7.  RE: SescLU.exe doing incredible amount of IO and computer completely slows down or becomes unresponsive

    Posted Nov 05, 2012 12:28 AM

     

    Phone numbers to contact Tech Support:-

     

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

     

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Customer Care Contact Numbers for Licensing Issues:-

    http://www.symantec.com/support/assistance_care.jsp

     

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873