Navigate to the Quarantine folder
SEP:
<OS drive>\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine
SAV:
<OS drive>\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine
For every .VBN file in this Quarantine folder there should be another folder with the same name as the .VBN file. Example: If there is a file named ABCD1234.VBN in the Quarantine folder, there should also be a folder named ABCD1234 in the Quarantine folder.
Navigate to that folder.
In this folder are the .VBN files that need to be submitted. Copy the desired .VBN file to the desktop for easy access.
Open a web browser and visit the appropriate URL as provided by support.
Upload the file(s) as directed by the web page.
There may be multiple .VBN files located in the Quarantine file.
These files are encrypted but if they are opened in a text editor (such as notepad.exe) the original file name can be read at the top.
If there are multiple .VBN files present and you're unsure of which file(s) to submit, we recommend that you open the SEP/SAV interface, access Quarantine and remove everything except for the file(s) you want to submit.
These files are encrypted by Symantec in such a way that we can decrypt them for inspection. While they do potentially contain an infection, due to the proprietary encryption used, there is no danger of infection from these specific files while moving them.