client machines showing offline

[Migration User]

Hi All,

 

After uninstall and reinstall Symantec manager and restore the data base \

Few client machines are not communicating showing offline

 

[Migration User]

Kindly Replace Syslink file.

[Migration User]

Please check if the Windows Firewall is turned off and also try to replace the sylink.xml on one of thos machines and see if they come back?

 

[Migration User]

Hi!

May there ara some duplicated item in your system and they are showing offline?

You have two alternatives:

Replace teh sylink.xml, you can find the tool and the documentation below:

https://www-secure.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

for the new version of the tool ask from the symantec support.

If you have duplicated items in your database and one of them show offline:

http://www.symantec.com/business/support/index?page=content&id=TECH163349

 

Good Luck!

[Chetan Savade]

Hi Mohan G kumar,

I can see you have created multiple threads,duplicate threads, are you really facing all these issues on the same day?

https://www-secure.symantec.com/connect/forums/sql-password

https://www-secure.symantec.com/connect/forums/not-able-upgreade

https://www-secure.symantec.com/connect/forums/how-disaster-recovery-121

https://www-secure.symantec.com/connect/forums/client-machines-showing-offline

As a first place you can search for any query at the following location.

http://www.symantec.com/business/support/index?pag...

 

[Migration User]

when we replacing Sylink file with sylink replacer tool we want to stop the symantec service in consloe machine.

[pete]

sylink replcaer will replcae the sylink remotely. Which service do you want to stop and why?

[Migration User]

Hello!

It's not needed to stop any services on server. The sylink stops the smc service on remote clients

[Migration User]

Hi

After replacing sylink file also few clients machines are showing offline

kindly give the solution for this issue we using SEP 12.1RU1

 

[pete]

can you post the sylink.log? can you check the link to troubleshoot?

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
http://www.symantec.com/docs/TECH160964
 

[Migration User]

Hi,

See the communication port which you are given is proper with earlier or what

[Migration User]

ping and telnet is working from client side and server side

 

[Migration User]

hi,

can you post the sylink.log?

[Migration User]

Replace sylink file to communicate with sepm server

[Migration User]

Can you check whether they are able to communicate by pinging the server

Regards

[Migration User]

Also, make sure you didn't put the server into a new place in the SEP tree.  If you did, you might find that a client is in there twice with one active and the other offline.  I've done this myself.

[Migration User]

Hi

After installing symantec manager

  Please check the Firewall settings on both the 2008 machines. If its enabled try disabling it on both machines and check whether they are able to communicate with each other if yes then configure the firewall for the endpoint ports.

.Copy the sylink.xml file from the SEPM machine. The location is C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Data\outbox\Agent\Click any of the numerical folder\Copy the sylink from there. Save it in any media or share it in network.
Go to the client machine where the server is offline.
Go to Run\Type smc -stop
 Paste the sylink.xml in C:\Program Files\Symantec\Symantec Endpoint Protection
 It will ask u for the replacement of the file, just replace it.
Go to Run\Type smc -start.
Now check the server name.
In the management console you may not find these clients in the desired grouop, just check the default group and move them in desired group.

[Migration User]

I think Issue are resolved Mohan G kumar not response after 15th April 2012 .

After Kashish Comments for sylink.log Mohan not provide any update