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Password issue

Migration User

Migration UserAug 25, 2009 12:35 PM

What .pdf file shows the new password?
Migration User

Migration UserAug 25, 2009 01:11 PM

It still does not recognize "admin". What now?
Migration User

Migration UserAug 27, 2009 11:23 AMBest Answer

The repair worked great! Thanks for all of your help. Scott

  • 1.  Password issue

    Posted Aug 25, 2009 10:59 AM
    Hi!  I am running Endpoint at our business.  I have misplaced the password for the main console.  Is there anyway to recover it or reset it?

    Thanks!

    Scott


  • 2.  RE: Password issue

    Posted Aug 25, 2009 11:17 AM
    go to
    E:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
    run the resetpass.bat

    log in with id admin and password admin

    it will ask you to change the password


  • 3.  RE: Password issue

    Posted Aug 25, 2009 11:18 AM
    if still  have problem try this post

    https://www-secure.symantec.com/connect/forums/lost-password-0

    if the account is locked...wait for 15 mins , run the resetpass and try log in

    mark as resolved.if this post really resolved :)

    Good day !!!


  • 4.  RE: Password issue

    Posted Aug 25, 2009 11:19 AM
    Scott,

    Take a look through the SEPM program folder... :)

    sandra


  • 5.  RE: Password issue

    Posted Aug 25, 2009 12:19 PM
    Okay, I ran the resetpass.bat, tried the admin username and password, still nothing.  It will not let me log in as admin.  Any ideas?

    Thanks!

    Scott



  • 6.  RE: Password issue

    Posted Aug 25, 2009 12:23 PM
    If you had too many failed attempts, you will still be locked out for 15 minutes (I believe that is the default).  Wait and try again after that period of time.

    sandra


  • 7.  RE: Password issue

    Posted Aug 25, 2009 12:24 PM
    Look at the PDF file to see what the password is reset to, if you didn't already. :)


  • 8.  RE: Password issue

    Posted Aug 25, 2009 12:35 PM
    What   .pdf file shows the new password?


  • 9.  RE: Password issue

    Posted Aug 25, 2009 12:43 PM
     pdf would show how to reset the password..

    well if you are running resetpass.bat then your default username is : admin (all lower case )
    password : admin ( all lowercase )

    after that it gives u a prompt to change the password.


  • 10.  RE: Password issue

    Posted Aug 25, 2009 12:48 PM
    Yeah, that's what I thought. I will wait a bit and try again.  I will let you know how it turns out.

    Thanks!
    Scott


  • 11.  RE: Password issue

    Posted Aug 25, 2009 01:11 PM
    It still does not recognize "admin".  What now?



  • 12.  RE: Password issue

    Broadcom Employee
    Posted Aug 25, 2009 02:29 PM
    Hi Scott,

    Run a repair on the SEPM installation through add/remove programs. After the repair is successful, run the resetpass.bat tool again and try to login with username and password as admin.

    The following article might be useful,

    How to repair the Symantec Endpoint Protection Manager installation through Add or Remove Programs

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009030414141748

    Thanks :-) 


  • 13.  RE: Password issue
    Best Answer

    Posted Aug 27, 2009 11:23 AM
    The repair worked great!  Thanks for all of your help.

    Scott


  • 14.  RE: Password issue

    Broadcom Employee
    Posted Aug 27, 2009 02:33 PM
    Hi Scott.

    Thanks for the update. Please go ahead and mark my post as a solution so that the thread can be closed.

    Thanks :-)