Endpoint Protection

 View Only

  • 1.  "You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

    Posted Aug 08, 2012 05:37 PM

    I visit FileConnect, enter our serial number and we get the following message:


    You have exceeded the maximum number of downloads allowed for this serial number. Please contact Customer Service if you need further assistance. 

    We haven't downloaded an update for at least a year. We have 11.0 RU7 but want to download update 2 for this. We don't have an active maintenance contract so I really don't know how else to get around this problem.



  • 2.  RE: "You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

    Posted Aug 08, 2012 08:38 PM

    Hi,

    You may contact to Custome care.

    Contact Symantec Customer Care on 

    http://www.symantec.com/support/assistance_care.jsp

     



  • 3.  RE: "You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

    Posted Aug 09, 2012 01:42 AM

    Please try downloading from another machine or another browser and see if it helps. Or contact Supoort

     

     

    Phone numbers to contact Tech Support:-

     

    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

    India: Toll-Free 000 800 4401 456 directly

    IDD call: +61 2 8220 7111

     

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

     

    Customer Care Contact Numbers for Licensing Issues:-

    http://www.symantec.com/support/assistance_care.jsp

     

     

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873



  • 4.  RE: "You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

    Trusted Advisor
    Posted Aug 10, 2012 07:45 AM

    Hello,

    Licensing team should be contacted in such cases for checking the contract.

    Licensing team can give you a temporary serial number and customer can login to Symantec File-Connect website.

    You can contact Symantec Licensing Department for the same.

    Website: http://symantec.custhelp.com

    Phone number: 1-800-721-3934

    Email: license@symantec.com

    OR

    Contact Symantec Customer care, and reset the no. of downloads available on your serial number.

    http://www.symantec.com/support/assistance_care.jsp

    Hope that helps!!



  • 5.  RE: "You have exceeded the maximum number of downloads allowed for this serial number." at FileConnect

    Posted Aug 10, 2012 12:09 PM

    Done. They were able to help very quickly. Thanks.