Endpoint Protection

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  • 1.  Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 05, 2014 01:58 PM

    My SEPM manger is running on 12 ru 3 ,recently i have upgraded to 12 ru5 ,now my clients are not reporting properly .

    Eventhough the clients are online ,on my manger it shows as offline .

    On the home page pie chart goes offline intermittently as a result unable to find  the count of updated ,out dated or disabled status .

     



  • 2.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 05, 2014 02:01 PM

    This seems to be an issue, I've seen others over the past week with similar issues. May want to log a support case.

    Assuming you go to the client itself, everythign shows good?



  • 3.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 05, 2014 02:27 PM

    Client is updating and having the green dot,on the connection status server is connected 



  • 4.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 05, 2014 02:29 PM

    Yep. same thing as in the other two similar threads I saw earlier this week. Seems to be something with the DB. are you running embedded or SQL? I believe the issues I saw were with embedded.



  • 5.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 06, 2014 02:26 PM

    we are using sql db itself as the client count is around 10000+



  • 6.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 07, 2014 12:26 AM

    I suggest you can raised support ticket.

    See same issue thread

    https://www-secure.symantec.com/connect/forums/5000-clients-different-groups-are-not-reconnected-sepm-after-upgrade-121-ru5



  • 7.  RE: Reporting is not Proper after Migration from 12 RU3 to 12 RU5

    Posted Dec 07, 2014 08:39 AM

    Best I can offer is to open a support case to have them look at it, may be a bug of some sort.