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Clients SEP 32bits is not update SEPM12

Migration User

Migration UserApr 24, 2015 06:54 AM

Sepm is updated or not??
ℬrίαη

ℬrίαηApr 25, 2015 08:54 AM

DId you run symhelp??

  • 1.  Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 06:46 AM

    Hi People,

    I have problem with updates virus defs for clients 32bits.

    Already rebuild the folders \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content.

    My version is 12.1.5 (12.1 RU5) build 5337.

     

     



  • 2.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 06:54 AM
    Sepm is updated or not??


  • 3.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 07:00 AM

    Currently What Date showing in SEP client ?

    Does SEPM server are updated ?



  • 4.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 07:52 AM

    I'd recommend checking out the below article.  It seems to address the symptoms you've described.

    https://support.symantec.com/en_US/article.TECH122857.html



  • 5.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 07:53 AM 
    The SEPM updates only to computers settings 64bits.

     

    April 24, 2015 8:48:36 AM BRT:  LiveUpdate succeeded.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:36 AM BRT:  LUALL.EXE finished running.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:36 AM BRT:  LUALL.EXE successfully updated the content. Return code = 0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:34 AM BRT:  No updates found for SPC AntiVirus Client Mac 12.1 (English).  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:33 AM BRT:  No updates found for Symantec Endpoint Protection Win64 12.1 (English).  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:33 AM BRT:  No updates found for Symantec Endpoint Protection Win32 12.1 (English).  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:32 AM BRT:  No updates found for Centralized Reputation Settings 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:32 AM BRT:  No updates found for SONAR scan engine Win32 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:32 AM BRT:  No updates found for AP Portal List 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:32 AM BRT:  No updates found for TruScan proactive threat scan commercial application list Win32 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:32 AM BRT:  No updates found for SONAR scan whitelist Win64 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:31 AM BRT:  Symantec Endpoint Protection Manager could not update Virus and Spyware definitions Win32 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:31 AM BRT:  No updates found for Intrusion Prevention signatures Win64 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:31 AM BRT:  No updates found for Client Intrusion Detection System signatures 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for Revocation Data 12.1 RU5 .  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for SONAR scan engine Win64 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for Submission Control signatures 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for Symantec Endpoint Protection Manager Content Catalog 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for Submission Control signatures 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for SONAR scan data 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:30 AM BRT:  No updates found for Symantec Whitelist 12.1 RU5 .  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for SONAR Heuristics engine 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for SONAR scan whitelist Win32 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for TruScan proactive threat scan commercial application list Win64 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for SEPM LiveUpdate Database 12.1.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for SONAR scan commercial application engine 11.0.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for Extended File Attributes and Signatures 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:29 AM BRT:  No updates found for Mac Host Integrity content 12.1.  [Site: SERVER]  [Server: SSEP12ADMP2]
    April 24, 2015 8:48:28 AM BRT:  No updates found for Power Eraser Definitions 12.1 RU5.  [Site: SERVER]  [Server: SSEP12ADMP2]

     

    The clients 32bits definitions 4/07/2015 r17.

     



  • 6.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 08:05 AM

    Download and run the symhelp tool on the SEPM to do error checking:

    Troubleshooting computer issues with the Symantec Help support tool

    http://www.symantec.com/docs/HOWTO80839



  • 7.  RE: Clients SEP 32bits is not update SEPM12

    Trusted Advisor
    Posted Apr 24, 2015 08:59 AM

    Hello,

    Check this Article:

    Only 32 Bit Antivirus / Antispyware Definitions are not updating on the 32 Bit / 64 Bit Operating System.

    http://www.symantec.com/docs/TECH122857

    Have you tried updating with JDB file?

    Download .jdb files to update definitions for Endpoint Protection Manager

    Hope that helps!!



  • 8.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 24, 2015 10:53 AM

    The problem still persists, and update using jdb is failed.

     

    Thanks

     



  • 9.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 25, 2015 12:16 AM

    Have you try below articles

    Corrupt definitions prevent Endpoint Protection clients from receiving updates

    https://support.symantec.com/en_US/article.TECH166923.html



  • 10.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 25, 2015 08:54 AM

    DId you run symhelp??



  • 11.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 26, 2015 07:42 AM
      |   view attached

    Same Error

     

    April 26, 2015 8:39:37 AM BRT:  Symantec Endpoint Protection Manager could not update Virus and Spyware definitions Win32 12.1 RU5.  [Site: SEP12-ADM]  [Server: SSEP12ADMP1]



  • 12.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 26, 2015 08:03 AM

    I would encourage you to contact support for this.



  • 13.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 27, 2015 03:39 AM

    I'd also suggest taking a look at the below article and reviewing the log.liveupdate and sesmu.log files mentioned for errors:

    https://support.symantec.com/en_US/article.TECH105924.html

    By the way, does your SEPM point directly at Symantec for defs, or do you use a LUA?  If the latter, have you checked that it is correctly updating too?



  • 14.  RE: Clients SEP 32bits is not update SEPM12
    Best Answer

    Posted Apr 27, 2015 02:27 PM

    Hi People,

    The support resolved my problem, but the database is definitions in sql corrupted.

    Tools used for truncate table where definitions (RunContentCleanerTool32bitVirusDefinitions).

     

    Thanks.



  • 15.  RE: Clients SEP 32bits is not update SEPM12

    Posted Apr 28, 2015 05:04 AM

    Hello!

    It seems i have exactly the same issue (see https://www-secure.symantec.com/connect/forums/sepm-1215-not-able-update-win32-virus-definitons#comment-11067011)

    I am also pretty sure that my definitions are corrupted in SQL db.

    Are you using embedded database or a SQL database? for me, i am using a SQL database hosted on a separate server.

    Do you know what is the tool doing, please?

     

    Thank you

    Regards,

    Fabrice