2. LU file download failed due to HTTP error:0

[Migration User]

Hi,

I have a number of W2K3 Servers that do not update their Virus Definitions. All of the Servers connect to our SEPM Servers and we use load balanced GUPs. This mechanism works for a vast majority of our servers (we have over 2500).

Version 11.0.6100.645

I have tried using my admin account to fire up SMC. removing the HTTP info in the .default users section in the registry, trashing the defs manually and using the rx4 defs util.Note that I can telnet to both sepm and gup servers using the relevant port.

Any ideas greatfully received.

The sylink monitor log looks like this:

01/07 09:20:23 [9920] <mfn_MakeGetGupListUrl:>Request is: action=320&hostid=B8A059340A8C501B00E0D16BF3E334C6&chk=DC4B7206B67CCA04EE6E595D15AB7EFA&ck=8CEE7DB3A7FD60124D6FBD246FBB70CA&uchk=6FAE4A54A6FCB6A6307FDACB798DD8EB&uck=8E56693671198EFBAB0F1C2260894D6B&groupid=5311980B0A4293150137742DB117F797&as=10997&cn=[hex]5733334E534D4531&lun=[hex]676F72646F6E2E6A616D65732E61646D&udn=[hex]4D454443
01/07 09:20:23 [9920] <GetGupList:>http://10.140.124.10:8014/secars/secars.dll?h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
01/07 09:20:23 [9920] <GetGupList:>SMS return=200
01/07 09:20:23 [9920] <ParseHTTPStatusCode:>200=>200 OK
01/07 09:20:23 [9920] <mfn_DoGetGupList200>Content Lenght => 3236
01/07 09:20:23 [9920] <mfn_DoGetGupList200>Got Gup List from server, read bytes=3236
01/07 09:20:23 [9920] <mfn_DoGetGupList200>completed
01/07 09:20:23 [9920] <GetGupList:>RECEIVE STAGE COMPLETED
01/07 09:20:23 [9920] <GetGupList:>COMPLETED
01/07 09:20:23 [9920] SyLinkDeleteConfig => Deleting instance: 0189DAC8
01/07 09:20:23 [9920] <SetupTempLUFilePath:>NEW download: C:\Program Files\Symantec\Symantec Endpoint Protection\LiveUpdate\LUF{ECCC5006-EF61-4c99-829A-417B6C6AD963}20121114001.TMP
01/07 09:20:23 [9920] <CHttpFileDownload::CHttpFileDownload()>
01/07 09:20:23 [9920] </CHttpFileDownload::CHttpFileDownload()>
01/07 09:20:23 [9920] <CHttpFileDownload::Do()>
01/07 09:20:23 [9920] <CHttpFileDownload::getRemainingBytesToDownload()>
01/07 09:20:23 [9920] Remaining bytes to download: 886158
01/07 09:20:23 [9920] </CHttpFileDownload::getRemainingBytesToDownload()>
01/07 09:20:23 [9920] <CHttpConnector::SendRequest()>
01/07 09:20:23 [9920] Request> http://10.66.214.40:2967/content/{ECCC5006-EF61-4c99-829A-417B6C6AD963}/2012111400/Full.zip
01/07 09:20:35 [9912] <CSyLink::mfn_DownloadNow()>
01/07 09:20:35 [9912] </CSyLink::mfn_DownloadNow()>
01/07 09:20:44 [9920] SendRequest() failed.
01/07 09:20:44 [9920] </CHttpConnector::SendRequest()>
01/07 09:20:44 [9920] </CHttpFileDownload::Do()>
01/07 09:20:44 [9920] <LUDownloader::GetContentToFile> completed.
01/07 09:20:44 [9920] <CHttpFileDownload::~CHttpFileDownload()>
01/07 09:20:44 [9920] </CHttpFileDownload::~CHttpFileDownload()>
01/07 09:20:44 [9920] <LUThreadProc>LU file download failed due to HTTP error:0
01/07 09:20:44 [9920] <CExpBackoff::Increment()>

The debug log looks like this

01/07 09:20:22 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:20:23 [9496:9920] <ParseHTTPStatusCode:>200=>200 OK
01/07 09:20:23 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:20:23 [9496:9920] <ParseHTTPStatusCode:>200=>200 OK
01/07 09:20:23 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:21:20 [9496:9928] Saving SMC State
01/07 09:21:20 [9496:9928] chmod on file C:\Program Files\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\StdDef.dat: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\trojan.dat: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat.bak: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat.bak: Not found.
01/07 09:21:20 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\wpshelper.sys.bak: Not found.
01/07 09:22:49 [9496:9704] DnsHelper: update DNS ServerList
01/07 09:24:42 [9496:9972] **** screensaver : 1
01/07 09:24:46 [9496:9972] **** screensaver : 0
01/07 09:25:36 [9496:9928] Saving SMC State
01/07 09:25:36 [9496:9928] chmod on file C:\Program Files\Symantec\Symantec Endpoint Protection\SerState.dat to read/write.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\StdDef.dat: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\trojan.dat: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\metadata.dat.bak: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\sigs.dat.bak: Not found.
01/07 09:25:36 [9496:9928] C:\Program Files\Symantec\Symantec Endpoint Protection\wpshelper.sys.bak: Not found.
01/07 09:26:36 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:26:36 [9496:9920] <ParseHTTPStatusCode:>200=>200 OK
01/07 09:26:36 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:26:36 [9496:9920] <ParseHTTPStatusCode:>200=>200 OK
01/07 09:26:36 [9496:9920] AH: Setting the Browser Session end option & Resetting the URL session ..
01/07 09:28:16 [9496:9972] SMCGui - 9944: SymCorpUI is not trusted

 

[Migration User]

Hi, Thanks for replying so quickly. I will give it a try and let you know how I get on.

[pete]

try upgrading to the latest version of SEP if not possible, is GUP up and running? if yes, let know if the following steps help

Remove the Proxy settings from GUP server .

Take Registry back up and delete proxy settings from . HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings Restart the system .

New registry entries will be generated for the system with which help SEP client to connect to the GUP and get the updates

[Migration User]

Hi

This Error raises the indiacation that your GUP has gone Offline. Recheck and revert

[Migration User]

For More details check this Article " Troubleshoot Grouo Update Provider"

http://www.symantec.com/business/support/index?page=content&id=TECH104539

[Migration User]

Hi, The GUPs are up and running fine. I have removed the proxy settings and rebooted the server. SMC is running using the local system account. Still seeing the http error 0. Any ideas ? The two servers I am working on are....W2K SP4. Yes I hear the groans..

[pete]

can you retry starting smc service on GUP?

[Migration User]

Thanks Pete but I dont think the GUP is the issue. I have a large number of different issue such as this one and wilk update this thread a bit later on. thanks for your help thus far.

[pete]

sure, if it does not help. Try upgrading the GUP to latest and verify if it resolves the issue.