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SEPM will not login

Migration User

Migration UserApr 25, 2011 06:32 PM

Do a repair for SEPM from add/remove programs.
Chetan Savade

Chetan SavadeApr 27, 2011 10:56 AM

Hi, It should be 81. Edited

  • 1.  SEPM will not login

    Posted Apr 25, 2011 03:43 PM

    I am trying to log into SEPM (v.11) on a Windows 2003 server and am having issues. Whenever I try to log in I get the "Failed to connect to server. Make sure that the server is running...etc etc" error. I have supplied the correct username and password, and my server is set to "localhost:8007". I have made sure my server port is set to 8007 within server.xml and that 8007 is being used by Symantec within IIS.

    Before I login I make sure both Symantec Endpoint Protection Manager and Symantec Embedded Database are both running in Services - they are. After I attempt to login and the error pops up as mentioned above, Symantec Endpoint Protection Manager stops within Services. I have also checked my Datasources (ODBC) and when I test the SymantecEndpointSecurity DSN I get a "Connection successful" message. I have tried uninstalling and reinstalling SEPM as well as IIS. Any suggestions?

    Here is my scm-server-0.log file:

    2011-04-25 14:27:22.528 SEVERE: ================== Server Environment ===================
    2011-04-25 14:27:22.528 SEVERE: os.name = Windows 2003
    2011-04-25 14:27:22.528 SEVERE: os.version = 5.2
    2011-04-25 14:27:22.528 SEVERE: os.arch = x86
    2011-04-25 14:27:22.528 SEVERE: java.version = 1.6.0_14
    2011-04-25 14:27:22.528 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-04-25 14:27:22.528 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-04-25 14:27:22.528 SEVERE: java.vm.version = 14.0-b16
    2011-04-25 14:27:22.528 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2011-04-25 14:27:22.528 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-04-25 14:27:22.528 SEVERE: java.user = null
    2011-04-25 14:27:22.528 SEVERE: user.language = en
    2011-04-25 14:27:22.528 SEVERE: user.country = US
    2011-04-25 14:27:22.528 SEVERE: scm.server.version = 11.0.6200.754
    2011-04-25 14:27:28.887 SEVERE: ================== StartClientTransport ===================
    2011-04-25 14:27:29.918 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
     at java.net.Socket.connect(Socket.java:519)
     at java.net.Socket.connect(Socket.java:469)
     at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
     at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
     at sun.net.www.http.HttpClient.New(HttpClient.java:306)
     at sun.net.www.http.HttpClient.New(HttpClient.java:323)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
     at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
     at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:645)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

     

    This is my catalina.out:

    Apr 25, 2011 2:27:19 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-9090
    Apr 25, 2011 2:27:21 PM org.apache.coyote.http11.Http11BaseProtocol init
    INFO: Initializing Coyote HTTP/1.1 on http-8005
    Starting service SCM
    Apache Tomcat/4.1.40
    Has valid SAV license
    Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: ================== Server Environment ===================
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.name = Windows 2003
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.version = 5.2
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: os.arch = x86
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.version = 1.6.0_14
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vendor = Sun Microsystems Inc.
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.vm.version = 14.0-b16
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: java.user = null
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.language = en
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: user.country = US
    Apr 25, 2011 2:27:22 PM com.sygate.scm.server.util.ServerLogger writeHeader
    SEVERE: scm.server.version = 11.0.6200.754
    java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
     at java.net.Socket.connect(Socket.java:519)
     at java.net.Socket.connect(Socket.java:469)
     at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
     at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
     at sun.net.www.http.HttpClient.New(HttpClient.java:306)
     at sun.net.www.http.HttpClient.New(HttpClient.java:323)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
     at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
     at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    java.net.ConnectException: Connection refused: connect
     at java.net.PlainSocketImpl.socketConnect(Native Method)
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
     at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
     at java.net.Socket.connect(Socket.java:519)
     at java.net.Socket.connect(Socket.java:469)
     at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
     at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
     at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
     at sun.net.www.http.HttpClient.New(HttpClient.java:306)
     at sun.net.www.http.HttpClient.New(HttpClient.java:323)
     at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:852)
     at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:793)
     at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:718)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1041)
     at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:373)
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:612)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
    com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

    Make sure that the server is running and your session has not timed out.
    If you can reach the server but cannot log on, make sure that you provided the correct parameters.
    If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
     at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:645)
     at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:147)
     at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:106)
     at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
     at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
     at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
     at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
     at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)



  • 2.  RE: SEPM will not login

    Posted Apr 25, 2011 04:09 PM

    Follow this:-

     

    Go to Drive:/Program Files/Symantec/Symantec Endpoint Protection Manager/Tomcat

    In the tomcat folder, you would find a temp folder.

    Delete the folder.

    Then create a new folder and name it temp.

    Hit refresh at the same place and then check the services of SEPM.

    They should be started.



  • 3.  RE: SEPM will not login

    Posted Apr 25, 2011 04:24 PM

    Followed the directions and it's still acting up. Thank you for the prompt reply though.



  • 4.  RE: SEPM will not login

    Posted Apr 25, 2011 04:33 PM

     

    1. Login to Symantec Endpoint Protection Manager
    2. Click on Admin tab
    3. Click on Servers
    4. Expand Replication Partners
    5. Remove the Replication Partner
    6. Logoff from Symantec Endpoint Protection Manager
    7. Open Services
      1. Click Start, then Run
      2. Type: services.msc
      3. Click OK
    8. Stop Symantec Endpoint Protection Manager Service
    9. Run the Management Server Configuration Wizard
      1. Start > All Programs > Symantec Endpoint Protection Manager > Management Server Configuration Wizard
    10. Add Replication Partner
    11. Launch Replication


  • 5.  RE: SEPM will not login

    Posted Apr 25, 2011 04:33 PM

    change IIS symantec webserver tcp port to the same as conf.property's scm.iis.port



  • 6.  RE: SEPM will not login

    Posted Apr 25, 2011 05:28 PM

    I made sure to double check, and the scm.iis port is set to 8007 as well.



  • 7.  RE: SEPM will not login

    Posted Apr 25, 2011 06:32 PM

    Do a repair for SEPM from add/remove programs.



  • 8.  RE: SEPM will not login

    Broadcom Employee
    Posted Apr 25, 2011 07:26 PM

    Here is a good place to start

    Unable to Logon to Symantec Endpoint Protection Manager. Error: "Failed to connect to the server, Verify that server name and port are correct".

    www.symantec.com/docs/TECH102769



  • 9.  RE: SEPM will not login

    Broadcom Employee
    Posted Apr 26, 2011 08:05 AM

    Hi,

    Check event viewer logs, most commonly found error is java -1

    If you are getting java -1 in the event viewer go through following links for possible solutions

    http://www.symantec.com/business/support/index?pag...

    http://www.symantec.com/business/support/index?pag...

    Make sure that Symantec Web Page is started in IIS

    IF the page is started, check the port 
     
    - if it is a personalize page, usually port should be changed from 80 to 81 ( for example )
     
    Check also custom port is listed in the following file.
     
    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\etc\conf.properties
     
    You have to see the line:
     
    scm.iis.http.port=81
     
    else you have to add it
     
    Restart the SEPM service and IIS server.
     
    Make sure that in IIS, there is no any other page which uses the same port as Symantec page.
     
    If IIS has been 'locked down', it may prevent the web page from loading


  • 10.  RE: SEPM will not login

    Posted Apr 26, 2011 08:19 AM

    there should be a port conflict

    start

    run

    netstat - ano

    check the ports used by Symantec used by someother program

    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/edda0cd89141a6788025734e004b6a02?OpenDocument



  • 11.  RE: SEPM will not login

    Posted Apr 27, 2011 10:01 AM

    Yeah I've read about doing that in some other threads; didn't work



  • 12.  RE: SEPM will not login

    Posted Apr 27, 2011 10:21 AM

    Hi Chetan,

    I have gone through and made the changes you suggested but have one question. Inside conf.properties I have the line that says scm.iis.http.port=81 (which was previously 8007). Now, when I go into IIS and look at the TCP Port for Symantec, should it be 81 or 8007?



  • 13.  RE: SEPM will not login

    Posted Apr 27, 2011 10:23 AM

    Hi Rafeeq,

    I ran the command and checked through the list, no other programs were using the port that Symantec is supposed to be designated to.

     

    Thanks



  • 14.  RE: SEPM will not login

    Posted Apr 27, 2011 10:55 AM

    Just an update here:

    In the Services viewer, I try to manually start SEPM and it stays started for roughly two seconds and then stops. In the Event Viewer, at the time when the event mentioned happened it gives two entries that are two seconds apart:

    Source: SEMSRV
    Event ID: 4
    Description: The semsrv service has started

    Source:SEMSRV
    Event ID: 4098
    Description: THe semsrv service failed to start.

    Any ideas?



  • 15.  RE: SEPM will not login

    Broadcom Employee
    Posted Apr 27, 2011 10:56 AM

    Hi,

    It should be 81.

     

     

    Edited 



  • 16.  RE: SEPM will not login

    Posted Apr 27, 2011 01:25 PM

    give some of these a shot : http://www.symantec.com/business/support/index?page=content&id=TECH102681&locale=en_US

     

    I've had luck with these.  Can't tell you which one worked for me but it helped.