SEPM can not remote push to Windows 10 1803 client + client not showing in SEPM manager group.

[support_itsystem]

Background

I am a novice with SEPM. However upto now I successfully installed and updated the system with no issues.

 

The group of clients and SEPM are on a totally offline domain of ~30 computers.

SEPM manager is a seperate PC from domain controller & server.

SEPM computer is running Windows 7 x64 SP1 ' out of the box '

SEPM was 12.1.5, just updated to 12.1.6 MU10.

Clients are either XP or Windows 7 SEP running client 12.1.5 ( 12.1.5337.5000 ) basic antivirus only installed by remote push.

 

Problem

New client with Windows 10 ver 1803 x64 installed. This client, like all others, has been given a unique name.

Could not install SEP by remote push then read that SEPM upgrade to 12.1.6 MU10 required. Temporarily client made standalone with virus definitions installed locally.

SEPM now upgraded to 12.1.6 MU10. Existing clients seen in manager groups after upgrade and virus definitions distributed as with SEPM 12.1.5

Uninstalled SEP from new Windows 10 client and tried to install SEP 12.1.7445.7000 by remote push. At ' Computer Selection Screen ' client seen. Login credentials entered but ' Testing Connection ' failed ' The client cound not be installed on the remote computer '. Firewall on client is turned off.

Package created and installed on client. Client can see SEPM, has green dot and virus definitions update. However client not seen in SEPM group. Communication package ( Sylink file ) created in SEPM and installed on client but issue remains.

SEPM knows client exists as licence taken. Also if in SEPM from the group ' Add computer account ' selected and the popup box filled in SEPM states ' There is already a computer with same name and domain in the group ' .

 

Any advice to resolve this will be appreciated.

 

 

[TonyS]

Be aware that Windows 10 Build 1803 is not supported on SEP v12.1.6

See System requirements for Endpoint Protection 12.1.6 MP7 - MP10 - https://support.symantec.com/en_US/article.INFO4100.html

You will need SEP v14 for Windows 10 support. Be aware SEPM requires a Server instalation (i.e. Server 2012, 2016, etc) and not a Client install (i.e. Windows 7, Windows 10)

As you're using Windows 10 Build 1803, you will require SEP 14.2 and 14.2 MP1 - see https://support.symantec.com/en_US/article.INFO5071.html

Hope this helps.

[support_itsystem]

Tony,

 

Thanks for your response.

 

I found this article back when the Windows10 1803 box was first installed

https://support.symantec.com/en_US/article.TECH235706.html

 

To me this implies that while SEPM 12.1.5 does not support clients running Windows 10 at all SEPM 12.1.6 MP9 & MP10 does support clients running Windows 10 1803 ( and 1809 ).

Hence why I expected everything to work once I upgraded the manager from SEPM 12.1.5 to 12.1.6 MP10.

 

The current situation is still the same with the client Windows 10 box seeing the manager ( green dot on shield ) and receiving the virus definition updates from it but not showing on the configured SEPM group list of clients.

 

As to SEPM 14 that is a total no-go.

a) I do not have a box running Server 2012 or 2016 to install SEPM 14 on.

b) I have clients with XP to support long term due to the software running on them not being Windows 7 x86 or x64 compatible.