Symantec Management Platform (Notification Server)

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  • 1.  Last Configuration Request date incorrect

    Posted Jul 24, 2012 12:37 PM

    Long story short... we had to go to a backup of our sql data.  Since then I've noticed that in Manage Computers the dates appear to not be correct. It says that the "Last configuration request" was on 7/2/2012 (the date of the SQL we restored from). I can confirm that the PC is talking to the server and that the PC is getting an update because they get policy updates.

     

    I've tried removing the agent and installing the agent again on one PC but that didnt fix it.

     

     

     



  • 2.  RE: Last Configuration Request date incorrect
    Best Answer

    Posted Jul 24, 2012 05:14 PM

    Use this query to see if current Event data is being written for configuration requests:

     

    SELECT vc.Name,
    MAX(cr.StartTime) as MaxRequestTime
    FROM Evt_NS_Client_Config_Request cr
    JOIN vComputer vc ON vc.Guid=cr._ResourceGuid
    GROUP BY vc.Name
    ORDER BY vc.Name 
     
    You could add a WHERE vc.Name='TEST-PC' for your test system if you want to look at a more narrow resut set.  If this query shows a date of 7/2, then new event data is not being written to the database.  Check this KB and confirm that EnableNSEventLog is set to true:
    http://www.symantec.com/docs/TECH40691


  • 3.  RE: Last Configuration Request date incorrect

    Posted Jul 25, 2012 10:57 AM

    That KB was the fix for sure. The EnableNSEventLog was set to "false". You all at Intuitive are great. If you ever make it to Plano lunch is on me.