Greetings,
I am having a problem logging into the Symantec Endpoint protection manager.
I looked around at a lot of posts and problems.
I have tried increasing the java heap space and i was able to get in once.
I am getting the failed to connect to server message.
Here is the content of the scm-server-0.log
2013-07-22 23:33:01.714 SEVERE: ================== Server Environment ===================
2013-07-22 23:33:01.715 SEVERE: os.name = Windows Server 2008
2013-07-22 23:33:01.715 SEVERE: os.version = 6.1
2013-07-22 23:33:01.716 SEVERE: os.arch = x86
2013-07-22 23:33:01.716 SEVERE: java.version = 1.6.0_14
2013-07-22 23:33:01.716 SEVERE: java.vendor = Sun Microsystems Inc.
2013-07-22 23:33:01.717 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-07-22 23:33:01.717 SEVERE: java.vm.version = 14.0-b16
2013-07-22 23:33:01.717 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Protection Center\jdk\jre
2013-07-22 23:33:01.718 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat
2013-07-22 23:33:01.718 SEVERE: java.user = null
2013-07-22 23:33:01.718 SEVERE: user.language = en
2013-07-22 23:33:01.719 SEVERE: user.country = US
2013-07-22 23:33:01.719 SEVERE: scm.server.version = 12.0.1001.95
2013-07-22 23:33:03.706 SEVERE: ================== StartClientTransport ===================
2013-07-22 23:33:03.970 SEVERE: Schedule is started!
2013-07-22 23:33:30.378 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
java.lang.OutOfMemoryError: GC overhead limit exceeded
at com.sybase.jdbc2.utils.BufferPool.makeBuffer(BufferPool.java:234)
at com.sybase.jdbc2.utils.BufferPool.getBI(BufferPool.java:219)
at com.sybase.jdbc2.timedio.InStreamMgr.setBuffer(InStreamMgr.java:431)
at com.sybase.jdbc2.timedio.Dbio.doRead(Dbio.java:230)
at com.sybase.jdbc2.timedio.InStreamMgr.readIfOwner(InStreamMgr.java:516)
at com.sybase.jdbc2.timedio.InStreamMgr.doRead(InStreamMgr.java:277)
at com.sybase.jdbc2.tds.TdsProtocolContext.getChunk(TdsProtocolContext.java:580)
at com.sybase.jdbc2.tds.PduInputFormatter.readPacket(PduInputFormatter.java:229)
at com.sybase.jdbc2.tds.PduInputFormatter.skip(PduInputFormatter.java:147)
at com.sybase.jdbc2.utils.CacheStream.skip(CacheStream.java:264)
at java.io.FilterInputStream.skip(FilterInputStream.java:125)
at com.sybase.jdbc2.jdbc.RawInputStream.doneReading(RawInputStream.java:529)
at com.sybase.jdbc2.jdbc.RawInputStream.checkDone(RawInputStream.java:496)
at com.sybase.jdbc2.jdbc.RawInputStream.close(RawInputStream.java:441)
at com.sygate.scm.server.util.DatabaseInputStream.close(DatabaseInputStream.java:42)
at com.sygate.scm.util.IOUtilities.closeInputStream(IOUtilities.java:49)
at com.sygate.scm.server.task.PackageTask.checkLiveUpdateDirectory(PackageTask.java:1537)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:269)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2013-07-22 23:34:15.183 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
java.lang.OutOfMemoryError: Java heap space
2013-07-22 23:34:44.823 SEVERE: Unknown Exception
java.lang.OutOfMemoryError: GC overhead limit exceeded
2013-07-22 23:34:49.021 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
java.lang.OutOfMemoryError: GC overhead limit exceeded
2013-07-22 23:34:51.230 SEVERE: Unknown Exception
java.lang.OutOfMemoryError: Java heap space
2013-07-22 23:34:52.198 SEVERE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
java.lang.OutOfMemoryError: GC overhead limit exceeded
2013-07-22 23:34:52.321 SEVERE: Shuting down server ...
here is the content of catalina.out
Jul 22, 2013 11:33:00 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9090
Jul 22, 2013 11:33:01 PM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8443
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat\etc\license
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows Server 2008
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 6.1
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.6.0_14
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 14.0-b16
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Protection Center\jdk\jre
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Protection Center\tomcat
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = US
Jul 22, 2013 11:33:01 PM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 12.0.1001.95
AdminCredentials :: valueBound :: ::::::::::::::
AdminCredentials :: valueBound :: Settings online :: Previous status 1
AdminCredentials :: valueBound :: ::::::::::::::
AdminCredentials :: valueBound :: Settings online :: Previous status 1
Jul 22, 2013 11:34:15 PM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.OutOfMemoryError: Java heap space) executing org.apache.tomcat.util.net.LeaderFollowerWorkerThread@1e0a806, terminating thread
AdminCredentials :: valueBound :: ::::::::::::::
AdminCredentials :: valueBound :: Settings online :: Previous status 1
Exception in thread "Timer-5" java.lang.OutOfMemoryError: GC overhead limit exceeded
Jul 22, 2013 11:34:51 PM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.OutOfMemoryError: GC overhead limit exceeded) executing org.apache.tomcat.util.net.LeaderFollowerWorkerThread@1e0a806, terminating thread
Jul 22, 2013 11:34:51 PM org.apache.commons.modeler.Registry unregisterComponent
SEVERE: Error unregistering mbean
java.lang.OutOfMemoryError: GC overhead limit exceeded
Exception in thread "http-8443-Processor4" java.lang.OutOfMemoryError: GC overhead limit exceeded
Jul 22, 2013 11:34:51 PM org.apache.tomcat.util.threads.ThreadPool$ControlRunnable run
SEVERE: Caught exception (java.lang.OutOfMemoryError: Java heap space) executing org.apache.tomcat.util.net.LeaderFollowerWorkerThread@1e0a806, terminating thread
Stopping service SCM
AdminCredentials :: valueUnBound :: ::::::::::::::
AdminCredentials :: valueUnbound :: Settings offline :: Previous status 1
Can anyone please help.
It seems that there is a problem with java here.
Our license expired 2 days ago and we have been trying to log in for a few days now so we could fix that.
Thanks In Advance