Cant Log into SEP Manager

[Migration User]

Hi,

i get trouble for my SEPM. I can't log into the server after upgrade from SEPM 11.4 to 12.0.

The notice like this :

"Failed to connect to server. Make sure that the server is running and your session has not timed out."

Username and password isn't wrong. For your information, i insert the log Catalina.out and Scm-server-0.log.

Scm-server-0.log :

2012-06-27 10:26:44.781 THREAD 1 SEVERE: ================== Server Environment ===================
2012-06-27 10:26:44.781 THREAD 1 SEVERE: os.name = Windows 2003
2012-06-27 10:26:44.796 THREAD 1 SEVERE: os.version = 5.2
2012-06-27 10:26:44.796 THREAD 1 SEVERE: os.arch = x86
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.version = 1.6.0_24
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.vm.version = 19.1-b02
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2012-06-27 10:26:44.796 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-06-27 10:26:44.796 THREAD 1 SEVERE: java.user = null
2012-06-27 10:26:44.796 THREAD 1 SEVERE: user.language = en
2012-06-27 10:26:44.796 THREAD 1 SEVERE: user.country = US
2012-06-27 10:26:44.796 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
2012-06-27 10:26:47.343 THREAD 1 SEVERE: The server schema is higher than the database schema. The server will now exit. Run the upgrade wizard to synchronize the schemas.
2012-06-27 10:26:48.234 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: The server schema is higher than the database schema. The server will now exit. Run the upgrade wizard to synchronize the schemas.
    at com.sygate.scm.server.servlet.StartupServlet.verifySchemaVersion(StartupServlet.java:476)
    at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:342)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

 

Catalina.out :

[TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
Protecting dada/output/agent folder with ACLs ...
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Inside startup service Init
com.sygate.scm.server.util.ScmServerError: The server schema is higher than the database schema. The server will now exit. Run the upgrade wizard to synchronize the schemas.
    at com.sygate.scm.server.servlet.StartupServlet.verifySchemaVersion(StartupServlet.java:476)
    at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:342)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)


 

 

Please help me about this!

Very thanksfull about your solution..

Thanks before..

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[pete]

are you running the setup?

the server is already on 12.1.

 

[Migration User]

yes, i running from setup SEP 12.0

but, i can't log into the SEPM. Would you like to tell me how resolve it? and why it's happen?

thanks

[Mithun Sanghavi]

Hello,

What Database are you using? Is that Embedded Database (sybase) OR SQL Database?

Any Replications set?

Here are few Suggestions,

1. Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'
2. Run the Management Server Configuration Wizard again to complete the migration process.

Also, check this Thread: https://www-secure.symantec.com/connect/forums/problem-upgrading-sepm-121-sepm-121-ru1

https://www-secure.symantec.com/connect/forums/problem-adding-additional-sepm-121-server-existing-site

Hope that helps!!

[Migration User]

Thanks Mithun.. it's just ended the problem!

now i'll get smiling again.. :)