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How to send the suspicious file to Symantec Lab

  • 1.  How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 04:57 AM
    Dear All

    If i found the suspicious file or virus, how does we send to Symantec Lab?
    via web access or/and Having any some submission-email?

    What is the best way to send the file? and how are their respone time?

    Thank you



  • 2.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 05:36 AM
    Hi
    If you want to submit suspicios file or virus to symantec security response team. use this link.
    https://submit.symantec.com/websubmit/retail.cgi
    Zip the infected files, fill up the form. after submission symantec will send tracking number to your e-mail ID immediately.
    This is confirmation mail of submission only.
    Another e-mail will come with closing, if symantec find your submitted file was virus, then symantec will provide virus definition updates,

    regards
    Ajeet





  • 3.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 08:19 AM
    what kind of support you have from symantec


  • 4.  RE: How to send the suspicious file to Symantec Lab
    Best Answer

    Posted Aug 02, 2009 09:23 AM
    https://submit.symantec.com/gold  or /basic /essential depending on your support contract of no contract then /retail 


  • 5.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 09:35 AM
    1. i've registered in partner net for Symantec partner

    2. and we are using SEP11 in our company too.

    What is higher piority support between Partner net and End-user?



  • 6.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 10:05 AM
    Symantec Platinum Partners deliver the highest value to their customers.

    For more information go through this link.
    http://www.symantec.com/partners/programs/channel/index.jsp


  • 7.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 10:08 AM
    Log on https://partnernet.symantec.com
    click on Technical Support - here you can see your Partnet level.

    regards
    Ajeet


  • 8.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 12:26 PM
    i'm just registerd partner level



  • 9.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 12:47 PM
    Hi Vee_Zza,

    I would suggest to contact Support before you submit any file to Security team. As this the a proper procedure and channel for Submitting Suspecious Files.


  • 10.  RE: How to send the suspicious file to Symantec Lab

    Posted Aug 02, 2009 03:54 PM
    did u checked ur partner level, open the https://partnernet.symantec.com
    click on Technical Support - here you can see your Partnet level.


  • 11.  RE: How to send the suspicious file to Symantec Lab

    Trusted Advisor
    Posted Aug 05, 2009 05:17 PM
    You may submit a file via scan and deliver or by excluding the original location of the sample and restoring it, then using the submission site below.

    To submit a file directly from the Quarantine of Symantec Endpoint Protection:

    Title: 'How to submit file(s) from quarantine using the new user interface within Symantec Endpoint Protection 11.0'
    Document ID: 2007031308253048
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007031308253048?Open&seg=ent

    To create exceptions for the original location of the file in Symantec AntiVirus Corporate Edition to restore from Quarantine and manually submit the file:

    Title: 'Excluding specific drives and folders from Symantec AntiVirus scans'
    Document ID: 2002092413394848
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002092413394848?Open&seg=ent

    To manually upload a file that is being flagged as a threat and you see as a false positive to Symantec Security Response, please follow the manual submission process at the following URL:
    https://submit.symantec.com/gold/

    (If you do not have a Technical Contact Id, call Symantec Tech Support... Ask for the same...)

    Few More Articles:

    Title: 'Common loading points for viruses, worms, and Trojan horse programs on Windows NT/2000/XP/2003'
    Document ID: 2001060517115206
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2001060517115206?Open&seg=ent

    Title: 'Common loading points for viruses, worms, and Trojan horse programs on Windows 98/95/3.1x'
    Document ID: 1999052415383948
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/1999052415383948?Open&seg=ent