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can not export install package SEP 12

  • 1.  can not export install package SEP 12

    Posted Sep 10, 2011 01:05 AM

    Hi all.

    I have read https://www-secure.symantec.com/connect/forums/cannot-export-client-package-symantec-manager-121

    but it does not work with me.

    I install SEPM 12 on XP.

    any one can help me, pls



  • 2.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 01:12 AM

    do a repair from add/remove programs and then try to export



  • 3.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 01:15 AM

    Repair the SEPM and let know if it resolves the issue for you.



  • 4.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 02:02 AM

    I repaired the SEPM, but nothing change.



  • 5.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 02:24 AM

    What is the error message you receive it?

    Can you send the tomcat log (i.e. tomcat\logs\scm-server-0.log)?



  • 6.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 02:50 AM

    when I export package, it preparing and preparing continuously

    the message is only below

    Preparing...
    Working on Group My Company\HCM...
        Creating folder: D:\My Company_HCM_WIN32BIT\Symantec Endpoint Protection version 12.1.671.4971...
        Retrieving the group Management Server List...
        Retrieving the package data from the management server...

    here are my logs

    scm-server-0.log

    2011-09-10 12:53:53.265 THREAD 1 SEVERE: ================== Server Environment ===================
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: os.name = Windows XP
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: os.version = 5.1
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: os.arch = x86
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.version = 1.6.0_24
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.vm.version = 19.1-b02
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.home = D:\Symantec\Symantec Endpoint Protection Manager\jre
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: catalina.home = D:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: java.user = null
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: user.language = en
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: user.country = US
    2011-09-10 12:53:53.265 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
    2011-09-10 12:53:54.953 THREAD 1 SEVERE: Database Schema Version = 12.1.0.3
    2011-09-10 12:53:56.078 THREAD 1 SEVERE: License state = SEPE_PAID
    2011-09-10 12:53:56.078 THREAD 1 SEVERE: License status on SEPM = Good
    2011-09-10 12:53:56.078 THREAD 1 SEVERE: resetAgentOfflineState=true
    2011-09-10 12:53:56.109 THREAD 1 SEVERE: ================== StartClientTransport ===================
    2011-09-10 12:53:56.109 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
    2011-09-10 12:53:56.187 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2011-09-10 12:53:56.187 THREAD 1 SEVERE: startClientTransport>>start set agent offline
    2011-09-10 12:53:56.406 THREAD 1 SEVERE: Schedule is started!
    2011-09-10 12:53:56.468 THREAD 1 SEVERE: SEPM Service started
    2011-09-10 12:53:58.390 THREAD 24 WARNING: No status. Recompile all groups.
    2011-09-10 13:25:44.046 THREAD 82 SEVERE:
    com.sygate.scm.server.agentmanager.InvalidDomainIdRegistrationException: Client gate1 is trying to register with invalid Domain ID 53D6BF060A4108C701D62C083A52326B.
        at com.sygate.scm.server.agentmanager.AgentRequestHandler.registerClient(AgentRequestHandler.java:1277)
        at com.sygate.scm.server.agentmanager.AgentRequestHandler.agentRegister(AgentRequestHandler.java:600)
        at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleRequest(AgentRequestHandler.java:218)
        at com.sygate.scm.server.servlet.AgentServlet.doPost(AgentServlet.java:52)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:396)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
        at java.lang.Thread.run(Thread.java:662)

     

     

    scm-server-1.log

    2011-09-10 12:53:05.609 THREAD 1 SEVERE: ================== Server Environment ===================
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: os.name = Windows XP
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: os.version = 5.1
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: os.arch = x86
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.version = 1.6.0_24
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.vm.version = 19.1-b02
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.home = D:\Symantec\Symantec Endpoint Protection Manager\jre
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: catalina.home = D:\Symantec\Symantec Endpoint Protection Manager\tomcat
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: java.user = null
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: user.language = en
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: user.country = US
    2011-09-10 12:53:05.609 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
    2011-09-10 12:53:06.953 THREAD 1 SEVERE: Database Schema Version = 12.1.0.3
    2011-09-10 12:53:08.171 THREAD 1 SEVERE: License state = SEPE_PAID
    2011-09-10 12:53:08.187 THREAD 1 SEVERE: License status on SEPM = Good
    2011-09-10 12:53:08.187 THREAD 1 SEVERE: resetAgentOfflineState=true
    2011-09-10 12:53:08.203 THREAD 1 SEVERE: ================== StartClientTransport ===================
    2011-09-10 12:53:08.218 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
    2011-09-10 12:53:08.296 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2011-09-10 12:53:08.296 THREAD 1 SEVERE: startClientTransport>>start set agent offline
    2011-09-10 12:53:08.468 THREAD 1 SEVERE: Schedule is started!
    2011-09-10 12:53:08.546 THREAD 1 SEVERE: SEPM Service started
    2011-09-10 12:53:08.890 THREAD 14 SEVERE: Schedule is stopped!



  • 7.  RE: can not export install package SEP 12

    Posted Sep 10, 2011 03:01 AM

    The logging was not set to finest, I believe! Can you please configure it to finest and try exporting?

     

    However there is an error

    Client gate1 is trying to register with invalid Domain ID 53D6BF060A4108C701D62C083A52326B.
    , looks like the configuration on SEPM has been changed, the client is trying to connect to another domain, which it cannot reach.



  • 8.  RE: can not export install package SEP 12

    Trusted Advisor
    Posted Sep 12, 2011 09:28 AM

     

    Hello,
     
    Please try this:
     
    Could you please Run the upgrade.bat file as Administrator?
     
    Upgrade.bat file could be found under C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
     
    Hope that would help you!!


  • 9.  RE: can not export install package SEP 12

    Posted Sep 14, 2011 12:04 AM

    could u tell me why we need to run the upgrade.bat?

    I am trying to solve this trouble.



  • 10.  RE: can not export install package SEP 12

    Broadcom Employee
    Posted Sep 14, 2011 01:09 AM

    Just to ensure that if any files are missing while upgrade they are restored.



  • 11.  RE: can not export install package SEP 12

    Posted Sep 14, 2011 02:05 AM

    are u able to log in to sepm? 

    are u exporting the package within the console?



  • 12.  RE: can not export install package SEP 12

    Posted Sep 15, 2011 11:34 PM

    I export package from console, I can log in it.

    I was try with 3 SEPM server and all of it have this trouble



  • 13.  RE: can not export install package SEP 12

    Posted Sep 15, 2011 11:59 PM

    Hi, 

       I think Nothing is  wrong .

    Some question did you uninstall and reinstall ?

    Are the clients communicating ?