Client Management Suite

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  • 1.  Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 18, 2012 04:13 AM

     

     
    Problem Type: 
    Troubleshooting [change] 
     
    Product Name: 
    Altiris Client management Suite [change] 
     
     
    Product Version: 
    6.0 [change] 
     
     
    Platform: 
    Windows Server 2003 [change] 
     
     
    Platform version 
    Standard Server SP2 [change]
     
     
    Brief description of problem: 
    Need help to uninstall Symantec DLP agent from client machine with help of Altiris software delivery console. curently we tried to use the below uninstall.bat //msiexec /uninstall {2AF3B399-42A5-42bd-A5E0-72B657110363} /q UNINSTALLPASSWORD= [change]
     


  • 2.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 18, 2012 07:04 AM

    msiexec /x {2AF3B399-42A5-42bd-A5E0-72B657110363} /qn UNINSTALLPASSWORD=[change] /l*v "%temp%\DLPUninstall.log"



  • 3.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 18, 2012 09:47 AM

    Thanks for the response !

    Actually as per the package we did not mentionand unstallation password, but i observed on the client side that while manual uninstall of DLP it asks for a password.

    the install_agent.bat is as follows

    msiexec /i AgentInstall.msi /q INSTALLDIR="C:\Program Files\Manufacturer\Endpoint Agent\" ENDPOINTSERVER="hostname" KEY="" UNINSTALLPASSWORDKEY="" SERVICENAME="EDPA" WATCHDOGNAME="WDP" ARPSYSTEMCOMPONENT="1"

     

    Could you suggest the possible 

     

     



  • 4.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 18, 2012 05:28 PM

    msiexec /x {2AF3B399-42A5-42bd-A5E0-72B657110363} /qn UNINSTALLPASSWORDKEY="" /l*v "%temp%\DLPUninstall.log"

    Check the registry or look at the Agentinstall.msi to make sure the GUID is correct. The log file should tell you where any problems lie.



  • 5.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 02:01 AM

    I am not able to find log file with name "DLPUninstall.log".can you please suggest?

     



  • 6.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 06:28 AM

    and see if the log file is created then, maybe the GUID is wrong.



  • 7.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 06:49 AM

    we have confirmed from the local registry that the GUID is correct.

     

    We tried uninstalling locally by executing the sommand and it worked  initially. but after few attempts its not running the command at all and no erro is displayed



  • 8.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 08:21 AM

    And see if any message is displayed.



  • 9.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 08:34 AM

    we tried

    /qn          // no messages

    /q               // no messages

    /quiet           // no messages

    /qb              // pops GUI and needs manual inputs for repair / reinstall



  • 10.  RE: Need help to uninstall Symantec DLP agent from client machines using Altiris 6.x console

    Posted Jul 19, 2012 09:32 AM

    It shouldn't prompt for repair/reinstall with /x.