Force agent to re-send package download status

[Vlastislav Drga]

Hi, is there a way to force Symantec management agent on client (not Package server) to re-send package download status to Notification server (tables Evt_AeX_SWD_Package, Inv_AeX_SWD_Package_Summary)? I’m using regular managed SW delivery and from time to time current download status is not displayed on NS. For example - package download status shown on NS is Initial but on the client agent it has been completed.

So I need to find a way how to force agent to check package and resend the status event again.

[Vlastislav Drga]

It looks like I found some workaround:

• Delete policy GUID key (including subkeys) from registry on path on client machine: HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\SMFAgent\Delivery\Policies

 

• Delete some file (ideally the smallest one) from package on client machine

 

• Delete log.xml; snapshot.xml; snapdata.xml from package on client machine

 

• Restart agent or computer

 

I believe/hope there is a better way to do it but above steps seems to work.