The customizations you are looking for is done editing css files. I did a customization earlier when I changed the font size in the history web part in the process view. It should be pretty much the same process when changing the color. I believe the instruction I wrote would be useful for you.
Here it is:
Applies to: ServiceDesk 7.x and 7.1 (the location of the css-files in this article is for 7.1, for 7.x search for pv_styles)
When you work with incidents you might want to increase visibility by changing the size of characters in some parts of the "Work with incidents"-form (process view).
This is done by editing Cascading Style Sheets (CSS-files) witch are located in .\Symantec\Workflow\ProcessManager\App_Themes\Symantec
To change the size of the text in the "History" web part
- Make a copy of the file pv_styles.css
- Open file pv_styles.css in wordpad
- Go to section "history" (use search)
- Go to the line which starts with: .pv_h_desc and change the part which says "font: 11px/12px Arial" to "font: 14px/15px Arial"
- Hit the save button and open an incident and review the change
To increase the size of the Description box so it can show more information without scrolling
- Make a copy of the file Layout.css
- Open file Layout.css in wordpad
- Search for .pnlDescription and change it according to the instructions below
Before:
.pnlDescription
{
max-height: 100px; /* sets max-height value for all standards-compliant browsers */
overflow:auto;
height: expression( this.scrollHeight > 99 ? "100px" : "auto"); /* sets max-height for IE */
word-wrap:break-word;
}
After:
.pnlDescription
{
max-height: 300px; /* sets max-height value for all standards-compliant browsers */
overflow:auto;
height: expression( this.scrollHeight > 299 ? "300px" : "auto"); /* sets max-height for IE */
word-wrap:break-word;
}
Good luck!