Hi,
Stop the Symantec service
Symantec Endpoint Protection
Click Start, then Run
Type smc -stop
Click OK
Symantec AntiVirus
Click Start, then Run
Type services.msc
Click OK
Right-click and Stop the Symantec AntiVirus service
Deleting the files
The following instructions are to be done from the command prompt as attempting to perform the deletions from the Windows user interface may result in delays and application hangs due to the large amount of files that can reside in these locations.
Open the command prompt
Click Start, then Run
Type cmd
Click OK
Deleting files from User Temp folder
Type the following command in command prompt (The following string will vary depending on the user name):
DEL /F /Q "C:\Documents and Settings\<NAMEOFUSER>\Local Settings\Temp"
replace "<NAMEOFUSER>" with the username of the desired Windows user you wish to empty the temp folder for
Deleting the temp folder at the root of C:\
Type the following command in command prompt:
DEL /F /Q C:\temp
Deleting the Windows Temp folder
Type the following command in command prompt:
DEL /F /Q C:\WINDOWS\Temp
Deleting the contents of the xfer and/or xfer_temp directories
Symantec Endpoint Protection
Type the following command in command prompt:
DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp\"
Symantec AntiVirus
NOTE: For migrations from Symantec AntiVirus to Symantec Endpoint Protection, be sure that the below locations do not also exist
Type the following commands in command prompt:
DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\xfer"
DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\xfer_tmp"
DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp"
DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer"
The Quarantine Folder
The following instructions are to be done from the command prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.
Delete the Quarantine Folder
Symantec Endpoint Protection
Type the following commands in command prompt:
DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
Symantec AntiVirus
NOTE: For migrations from Symantec AntiVirus to Symantec Endpoint Protection, be sure that the below location does not also exist
Type the following commands in command prompt:
DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine"
RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine"
Recreate the Quarantine Folder
Symantec Endpoint Protection
Type the following command in command prompt:
MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
Symantec AntiVirus
Type the following command in command prompt:
MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine"
Start the Symantec service
Symantec Endpoint Protection
Click Start, then Run
Type smc -start
Click OK
Symantec AntiVirus
Click Start, then Run
Type services.msc
Click OK
Right-click and Start the Symantec AntiVirus service
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009042217073548