Restart the server check if this resolve the issue,
If not the go to "
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db"
Check for sem5.log if it saying invalid transaction log..
If yes then follow the below steps.
- Verify if there is any running instance of dbsrv9 in the Task Manager > Processes tab. If yes, then end that process
- Start the Embedded database service. ( If this does not resolve the issue, then follow the steps listed below )
- Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old
- Click Start, click on Run and Type “CMD” then click OK
- In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv9.exe.
- To force the recreation of sem5.log. Type: "dbsrv9 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
- Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service
- Start the Symantec Endpoint Protection Manager service.
- If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly
- If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configration Wizard in order to log in to the Symantec Endpoint Protection Manager