Endpoint Protection

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  • 1.  Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Trusted Advisor
    Posted Aug 07, 2009 02:01 PM
    Environment:

    1 server (Windows 2003) and 17 clients


    All 17 computers are installed with 11.0.4000.2295 and the server has SEPM with SEP installed.

    10 computers out of 17, Proactive Threat Protection Disables as soon as Computer Restarts.

    When we Click on the Fix Button, the SEP runns fine...

    Have no errors in regards to the Application Logs & System Logs in the Event Manager

    All the Virus defintions are up to date.

    All the Computers are having PeachTree Software installed.


    When I checked the VPdebug Logs found this error:

    Error 0x80070002 occured enabling AV alerts

    Any idea on this???




  • 2.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts
    Best Answer

    Posted Aug 07, 2009 02:16 PM
    Check this KB out:
    Proactive Threat Protection on clients will not automatically start after reboot - http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070911062648


  • 3.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Posted Aug 07, 2009 02:46 PM

    Under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\SERVICES\SmcService  added Multi String Value  “DependOnService”,  with  Data  as “SENS” .

    Rebooted the machine

     



  • 4.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Trusted Advisor
    Posted Aug 07, 2009 03:55 PM
    Thanks Prachand...

    Well.

    The Solution seemed to work for me...was

    1) Went to Antivirus / Antispyware Policy > Truscan Proactive Threat Scans and Checked the Box for "Scan for Key Loggers" --> seemed somebody had turned it off.

    2) Upgrading all the computers to 11.0.4202.....

    :)


    Thanks Guys...


  • 5.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Posted Aug 08, 2009 04:26 PM
    Did checking the "Scan for Key Loggers" box made the PTP to work normally......?...that's odd...isnt it?


  • 6.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Posted Aug 10, 2009 05:32 AM
    Hi Sandeep,

    I checked the doc mentioned by cycletech, seems like the check box has done the trick,

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070911062648

    Need to figure out the reason.. :) 



  • 7.  RE: Proactive Threat Protection Turns Disabled as soon as Computer Restarts

    Posted Jan 20, 2010 04:18 AM
    Check out the link below for additional info:

    Proactive Threat Protection shows disabled and does not update definitions after install

    http://service1.symantec.com/support/ent-security.nsf/docid/2009042409224048?Open&seg=ent