Endpoint Protection

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  • 1.  Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 08, 2009 05:12 AM
    Hello Everybody!

    We upgraded our SEP Manager then I installed Managed SEP 11.0.5002.333 32bit on Windows 7 Enterprise 32bit after reboot I logged in with my domain username/password I got a blue screen of death 2 or 3 minutes later. I restarted my PC 4 times I got same error then I uninstalled it. Memory dump files was created.
    We don't have any problem with unmanaged SEP.
    Managed SEP 11.0.5 64bit works fine on Win7 64bit.
    We had a similar problem with SEP 11.0.4 (blue screen of death before login screen appeared) but it is not compatible with Win7.

    Thanks for help!


  • 2.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 10, 2009 06:23 PM
    You should file a case for this issue and send your dumps to the support team.

    I have the same issue with some Vista computers. Try uninstalling Network Threat Protection on these machines. Go to Add Remove Programs, select SEP and Modify it.

    Note that when you remove NTP, you'll have to remove Application and Device Control as well. This might help until you get a solution from the support.


  • 3.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 12, 2009 03:59 AM

    Title: 'Blue screen error referring to Symevent.sys on Windows 7'
    Document ID: 2009041710455648
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009041710455648?Open&seg=ent


  • 4.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 12, 2009 08:37 AM
    I think I've found the cause of blue screen error. I made some tests and when I had installed SEP before I installed SCCM agent I didn't get blue screen error. If SEP is installed and SCCM isn't I don't get blue screen error so SCCM and SEP together cause the problem. I installed SEP after that I started to install SCCM agent and while SCCM installation was in progress I got blue screen error.


  • 5.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 13, 2009 10:21 AM
    when both is installed, and when you uninstall SCCM agent, does the problem go away?


  • 6.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 14, 2009 08:54 AM

    When both were installed I uninstalled SEP and the problem went away.



  • 7.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 14, 2009 10:28 AM
    how about when you uninstall SCCM?


  • 8.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 19, 2009 03:34 AM
    when I uninstall SCCM agent the problem goes away as well


  • 9.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Oct 20, 2009 02:27 PM
    excellent. it did not work for us though. bad luck :(


  • 10.  RE: Managed SEP 11.0.5002.333 32bit and Windows 7 32bit - Blue screen of death

    Posted Nov 12, 2009 01:10 PM
    I had the exactly same problem but with Windows Vista.

    I realised that the problem was SCCM because after upgrading SEP from MR4 MP2 to RU5, after 2 minutes of the boot just when the CCMEXEC.EXE was consuming a little bit more CPU I got the BSOD.

    I've uninstalled both then installed first SEP RU5 then SCCM Agent. It worked for me.