SEPM Showing unexpected console error 0X80010000

[Migration User]

hi all

While editing policies SEPM is showing unexpected console error 0X80010000 and is getting logged out.Same error is repeating while editing any of the policy in console.We Installed SEPM in anthor fresh machine and restored database there also the problem repeats

it will be great help for us if anybody can give us a solution

Screen shot is attached here with

regards

shinoj

[Thomas K]

Check this solution -

"Unexpected console error [0x80010000]" appears when attempting to edit Administrator or Limited Administrator properties in the Symantec Endpoint Protection Manager

 

http://www.symantec.com/business/support/index?page=content&id=TECH105800&actp=search&viewlocale=en_US&searchid=1301589668529

I am going to move this thread to the Endpoint Protection forum.

Regards,

Thomas

[Mithun Sanghavi]

Hello,

What version of SEPM are you carrying?

A quick observation shows that its windows 7 and SEPM console, is that the Java SEPM console?

Perform a repair install on the local management console.

If that does not help, Perform an uninstall of the Java remote console and reinstall and change the sesm.xml file to location counting being false per the directions in this doc as below:

Title: 'Symantec Endpoint Protection Manager is slow to respond with large numbers of groups in the environment'
Document ID: 2008052709295248
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008052709295248?Open&seg=ent

OR

if Possible upgrade the SEPM to the latest version.

[Migration User]

The only  possible solution would be, most likely, to uninstall SEPM, and re-install it.

[Migration User]

Hi mithun

SEPM is installed in windows 2008 server with 8 GB ram dedicated to SEPM and the SEPM version is 11.0.5 .we tried all the steps but there is no result.We even tried by installing the SEPM in other machine and restored database then also the problem is repeating .SO.Please guide us

[Mithun Sanghavi]

Hello Secure,

Appreciate that you told me that the SEPM is on the Windows 2008 machine.

I again checked the Screenshot properly and found you are taking a RDP session on the Server for making changes to the Policies in the SEPM.

Are you logging in to the Server in the Console Mode?

Check the Opening a remote Console Session & Shadowing the Console Session part in the Article provided below:

How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop

http://www.symantec.com/business/support/index?page=content&id=TECH104331&actp=search&viewlocale=en_US&searchid=1301669736248