"User Profile Service failed the logon" problem when using SEE 7.0.3 Full Disk and Windows 7

[Migration User]

I am using SEE 7.0.3 Full DIsk with Windows 7. When I register a new account as second user using client administrator account in SEE login prompt, then login in Windows prompt, a message "The User Profile Service failed the logon. User profile cannot be loaded" is shown.  The message focus on user profile who was not loaded correctly. I think the solutions on Web may not be solved on the problem in SEE related matters. Does anyone have idea about this? Meanwhile, is SEE 7.0.3 support Windows 7 environment?  

[Migration User]

I would imagine that this problem is coming from the fact that 7.0.3 is not supported on Windows 7. Its difficult to say for sure, but it would make sense. 7.0.5 supports the disk encryption on Win7 but not the user accounts. Apparently 7.0.6 is fully supported on Win7.

[Migration User]

Yes, 7.0.6 is fully supported on windows 7 but is not available yet.

[Migration User]

The fact that we have to upgrade Windows 7 this month, beforehead the solution of user account problem is a must. Do anyone know the 7.0.6 release schedule? Thanks

[Migration User]

You could always upgrade to 7.0.5, which supports full disk encryption but just not the user/PBE side. It could provided a half-way solution while you wait for 7.0.6

[Migration User]

Thanks ukDavidC.....
I have upgraded to 7.0.5 by the following sequences:
1. uninstall Full DIsk, RS, One TIme Password
2. upgrading SEE Management Server (without uninstall that component, all configuration follows previous version) .

The new version seems nice, but it is found that there is no authenication prompt (no authenication in pre-boot Windows and no password prompt in User console). All features such as Authenti-Check, Password function are not workable. Do anyone know that any setting I am missing? Thanks...

[Migration User]

Those are the bits that are unfortunately missing from 7.0.5 but will be back in 7.0.6. You sill get the encryption functionality though.

P.S, you should be able to upgrade without uninstalling. You then dont need to decrypt anything first.

[Migration User]

 

The Symantec client now supports both the 32-bit and 64 bit versions of Windows 7. User authentication on a Windows 7 client is enabled through the Windows authentication process.

The following editions of Windows 7 are supported:

■ Professional,

■ Ultimate, and

■ Enterprise.
 

Please don't forget to mark your thread solved with whatever answer helped you : )

[Migration User]

Isn't "User authentication on a Windows 7 client is enabled through the Windows authentication process" just a fancy way of saying its not fully supported on Windows 7?

[Migration User]

Thanks for solutions provided. But I wanna back to my original problem - "The User Profile Service failed the logon. User profile cannot be loaded". I have installed SEE 7.0.5, same message appeared. The problem is, only 1 user can register / login in each domain account. Do anyone got this message before? and any solution ahead? (No such error in Windows XP)

[Migration User]

Did you upgrade from 7.0.3 or install fresh 7.0.5 on this client? You shouldn't have to register users in SEE with 7.0.5?

[Migration User]

No matter Full Disk 7.03 or 7.05, all fresh installation in Windows 7 unable to accept multiple login for each domain account. I think Windows OS version is the key point.

[Migration User]

Anyone know how to solve the problem? or it will be solved on the next upgrade (7.0.6)
Thanks.

[Migration User]

I know this doesn't help you at all, but I am encountering the same problem sporatically with Vista Professional running 7.0.5.  Symantec, this can't be a coincidence...

[Migration User]

Could you post the actuall Event Viewer entry relating to this?

[Migration User]

The event viewer shows the error ID = 1500. Description: "The User Profile Service failed the logon. User profile cannot be loaded"...... Details: only finish part of "ReadProcessMemory or WriteProcessMemory" request.
The Source is come from User Profile Service

Between, please state whether SEE support Windows 7 or not, or it will be solved on the next upgrade (7.0.6)

Thanks.

[Migration User]

anyone have idea?

[Migration User]

I'm informed that 7.0.6 is now available on FileConnect

[Migration User]

I had this issue on version 7.0.6.  Only local administrators could log in.  When I looked at the event log, I noticed that a specific file could not be copied from the Default user profile.  The file was: C:\Users\Default\AppData\Local\Encryption Anywhere\RemovableStorageSettings.xml. 

My co-worker discovered that the file's permissions were all screwed up. I'm not sure what caused this, but that file was not inheriting permissions.  The *only* entry it had in its ACL was the local administrators group.  So, you can either add permissions to it or reset the file to start inheriting perms.  Once that was done, I could log in without issues with non-administrator accounts. 

I added a line in my installation wrapper to use "CACLS.EXE" to grant permissions on that file, so that it's all automatic now.  Hope this helps!

[Migration User]

We had the same issue on 7.0.5 and this fix did help the problem.