Endpoint Protection

 View Only

  • 1.  Endpoint 12.1 RU1 - virus definition consume disk space

    Posted Aug 22, 2012 07:01 AM

    Hi,

    we use an environment with one SEP server and 80 clients.

    On one Windows Server 2008 R2 client we a problem with to many virus definitions. There are about 40 definitions and used 15 GB disk space.

    In the internet i found this articel http://www.symantec.com/docs/TECH103176.

    But these steps I could not to perform. I can't delete the old definitions.

     

    Are there other options or possibilities to solve the problem?



  • 2.  RE: Endpoint 12.1 RU1 - virus definition consume disk space
    Best Answer

    Posted Aug 22, 2012 07:08 AM

     

    Symantec Endpoint Protection (SEP) 12.1 client is maintaining multiple virus definitions versions on servers

    http://www.symantec.com/business/support/index?page=content&id=TECH180056



  • 3.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Trusted Advisor
    Posted Aug 22, 2012 07:09 AM

    Hello,

    The Article you have worked is in reference to the SEP 11.x

    Check these Articles:

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/docs/HOWTO59193

    Drive Space used by Virus Definitions Updates

    http://www.symantec.com/docs/TECH141811

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    http://www.symantec.com/docs/HOWTO59193

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH96214

    Hope that helps!!


  • 4.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Posted Aug 22, 2012 07:24 AM

    Hi

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH96214

    Regards
     


  • 5.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Posted Aug 22, 2012 07:43 AM

    Hi,

    thx for your answers!

    At first i cheked the Disk Space Management Article (TECH96214). We use the default settings with 3 content revisions.

     

    After that i check the How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually article (HOWTO59193).

    I don't why but i can't delete the files in folder "VirusDefs".

     

    Regards



  • 6.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Posted Aug 22, 2012 07:49 AM

    Hi noc,

    As per my understanding, the definiton issue is with  Windows Server 2008 R2 client (SEP client) and not on SEPM.

    You can try with "Rx4DefsSEP" utility to remove the corrupted defs on the client. Be aware that running this will remove all the defs stored on the client machine. After running this tool you can manually run liveupdate or it will automatically get the defs as per the LU policy configuration.

    You can get this tool by contacting Support. More information about this tool can be found in the below link,

    http://www.symantec.com/docs/TECH93036

    Hope that helps.

     

     



  • 7.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Trusted Advisor
    Posted Aug 22, 2012 07:51 AM

    Hello,

    Do not delete the VirusDefs folder but the contents within it.

    Hope that helps!!



  • 8.  RE: Endpoint 12.1 RU1 - virus definition consume disk space

    Posted Aug 22, 2012 07:59 AM

    Hi,

    thx for your help. I have solved the error by Ashish answer.

    After the restart old virus definitions are automatically deleted from the system.

     

    I hope for a fast solution from Symantec. There is more work to schedule a time out for the server restart.

    Regards