SEP Manager can't send emails via SMTP:25 using SSL option enabled

[Migration User]

Hello, Guys,

 

I have the disappointing trouble with sending emails by SEP Manager when the option "Require the server to use a secure connection (SSL)" is enabled.

I have entered the next settings into Email Properties:

 

Server address: mysmtpserver

Port: 25

Sender email address: myaddress@mysmtpserver

User name & Password: empty (don't use)

Require the server to use a secure connection (SSL): selected

 

My email server is configured in the next way: configured SSL support for smtp port 25 (smtps) and pop3 port 465 (pop3s)

I have used Mozilla Thunderbird for send/receive emails and have no troubles here.

When I use smtp port 25 without SSL, Manager sends emails fine. When SSL option is enabled I receive the warning message:

 

Failed to send test email. Please check the following:

1. Email server settings

2. System administrator email address: [sysadmyn@mysmtpserver]

 

So I have not received any emails from SEP Manager when SSL is enabled.

 

Can anyone help me please with this issue? In which case I can enforce SEP Manager to work with SSL encryption? As I can see SSL support ticket is in console settings :)

 

Thanks,

Artur.

[NRaj]

Can you paste a screenshot of the config?

[NRaj]

Can you try with user name & pwd?

IF not, atleast the username.

[Migration User]

Unfortunately the same situation appears. With entered username+password or only username.

[NRaj]

hope the SSL port is not blocked in the network.

[Migration User]

I can connect using "telnet mysmtpserver 25".

Also there are no problems via Mozilla Thunderbird mail client.

[Migration User]

Hi, screenshot is added.

FYI: I have hidden real computer's name because of security norms in our network.

[NRaj]

Does SSL & thunderbird use the same port?

Does SMTP & SSL use the same port?

I believe they are different. So the port should be open for this communication.

Let us know how it goes.

[NRaj]

I believe SSL email also uses 443. Not sure about thunderbird.

If SMTP works, it is configured on port 25. So try to open the SSL port 443.

I am not sure what you actually mean when you say thunderbird is working fine. Is it using the same port from the same machine to destination?

[Migration User]

I believe you know that POP3 protocol via SSL protocol usualy uses port 955. Protocol SMTP via SSL usualy uses port 465 or 25. Protocol HTTP via SSL uses port 443.


I don't understand for what purposes I should open port 443? SEP Manager works with SMTP protocol via SLL with port 443 only??


Regarding your misunderstanding about Mozilla Thunderbird:

As I have written above, I can successfully connect to Mail Server via protocol SMTPS on port 25 without errors using e-mail client or telnet tool.

I have used E-Mail client Mozilla Thunderbird to connect to Mail Server via protocol SMTPS on port 25 and POP3S protocol port 995.

This means that I can send email to Mail Server and receive emails from Mail Server via encrypted protocols SMTPS:25 and POP3S:995.

When I try to send an email from SEP Manager using SSL option enabled to Mail Server via port 25 (Thunderbird works fine on this port, this means that I can send and receive emails successfully) SEP Manager shows warning screen (I have attached above).


I need to know in which way SEP Manager can send emails via SSL protocol.

[NRaj]

Now I have a clear understanding of the issue. But i have to check if i can find something about this.

If it works via Thunderbird but not SEP, did you try to create a case with Symantec?

[Migration User]

I don't know anything about creating cases with Symantec, can you help me with this? What is case and how can I create it.

[NRaj]

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

 

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

 

Create and Manage Support Cases

http://www.symantec.com/business/support/index?page=content&id=HOWTO31091

[NRaj]

You will find some contact information here.

http://www.symantec.com/support/contact_techsupp_static.jsp

[Migration User]

Ok, thanks.

[Migration User]

If someone else has any other ideas about the subject, please write in this topic. It is very important for me.

Thanks in advance.

Artur.