I forgot the SCSP console password

[Migration User]

Dear Sir,

I forgot the SCSP console password.

Can I reset the password?

 

Thanks a lot.

[pete]

has it been changed or forgotten after initial setup?

use blank password and check if not run the server configuration !

[Migration User]

We have used the SCSP for a long time.

First time,we used the symadmin account to log in to the SCSP and the system asked us to set the password.

Now we forgot what the password is.

[Migration User]

You must contact Symantec Support to do this.

https://mysupport.symantec.com
https://support.broadcom.com (United States)
 

You can also visit http://www.symantec.com/business/support/contact_techsupp_static.jsp to look up other regional support contact phone numbers.

[Migration User]

Disclaimer: Only do this at your own risk and only if you have database knowledge (MS SQL).

Easiest way is to do this manually without the risk of a script running wild:

1. Open MS SQL Server Manager (Express is OK too)

2. Log in (to the scsp database either locally or the backend machine) as scspdba (you likely wont have that) or the entire DB's SA account

3. Navigate to Databases -> SCSPDB -> Tables -> dbo.USR -> right click -> open table

4. RID 2 column USERNAME -> symadmin the PWD column has the hashed password. Remove this string. Wait for the change to commit to the DB or file -> save all -> close

5. Log back into the SCSP console with just the symadmin *username, you will be auto prompted to reset. Perform this as fast as you can to protect your environment.

Knowing this process for individuals who know MSSQL is ok unless support would like this removed. If an unauthorized person has SA credentials to your SCSPDB then there are larger enterprise security issues occurring.

[Migration User]

update dbo.USR set PWD = ' ' where USERNAME = 'symadmin'

[Chetan Savade]

Test

[Chetan Savade]

The SQL query provided by spirin-i contains a space within the quotes which will not result in the desired effect. A more appropriate SQL query would be: Update [SCSPDB].[dbo].[USR] set PWD = NULL where username = 'symadmin'