Endpoint Protection

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  • 1.  Bluescreen SYMEVENT.SYS

    Posted May 02, 2012 04:39 AM

    Hallo zusammen,

     

    auf unseren TS (mit W2K3 Enterprise) haben wir sporadisch Reboots mit folgenden Bluescreen/Bugcheck:
     

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

    This is a very common bugcheck.  Usually the exception address pinpoints

    the driver/function that caused the problem.  Always note this address

    as well as the link date of the driver/image that contains this address.

    Some common problems are exception code 0x80000003.  This means a hard

    coded breakpoint or assertion was hit, but this system was booted

    /NODEBUG.  This is not supposed to happen as developers should never have

    hardcoded breakpoints in retail code, but ...

    If this happens, make sure a debugger gets connected, and the

    system is booted /DEBUG.  This will let us see why this breakpoint is

    happening.

    Arguments:

    Arg1: c0000005, The exception code that was not handled

    Arg2: bf8a247e, The address that the exception occurred at

    Arg3: f2e54a90, Trap Frame

    Arg4: 00000000

     

    Debugging Details:

    ------------------

     

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

     

    *************************************************************************

    ***                                                                   ***

    ***                                                                   ***

    ***    Your debugger is not using the correct symbols                 ***

    ***                                                                   ***

    ***    In order for this command to work properly, your symbol path   ***

    ***    must point to .pdb files that have full type information.      ***

    ***                                                                   ***

    ***    Certain .pdb files (such as the public OS symbols) do not      ***

    ***    contain the required information.  Contact the group that      ***

    ***    provided you with these symbols if you need this command to    ***

    ***    work.                                                          ***

    ***                                                                   ***

    ***    Type referenced: nt!_KPRCB                                     ***

    ***                                                                   ***

    *************************************************************************

    *************************************************************************

    ***                                                                   ***

    ***                                                                   ***

    ***    Your debugger is not using the correct symbols                 ***

    ***                                                                   ***

    ***    In order for this command to work properly, your symbol path   ***

    ***    must point to .pdb files that have full type information.      ***

    ***                                                                   ***

    ***    Certain .pdb files (such as the public OS symbols) do not      ***

    ***    contain the required information.  Contact the group that      ***

    ***    provided you with these symbols if you need this command to    ***

    ***    work.                                                          ***

    ***                                                                   ***

    ***    Type referenced: nt!_KPRCB                                     ***

    ***                                                                   ***

    *************************************************************************

     

    FAULTING_MODULE: 80800000 nt

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4bc7bdeb

     

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in "0x%08lx" verweist auf Speicher in "0x%08lx". Der Vorgang  "%s" konnte nicht auf dem Speicher durchgef hrt werden.

     

    FAULTING_IP:

    win32k+a247e

    bf8a247e f6461e40         test    byte ptr [esi+0x1e],0x40

     

    TRAP_FRAME:  f2e54a90 -- (.trap fffffffff2e54a90)

    ErrCode = 00000000

    eax=00000001 ebx=00000000 ecx=0000029d edx=00000001 esi=00000000 edi=bbb69dc0

    eip=bf8a247e esp=f2e54b04 ebp=f2e54b1c iopl=0         nv up ei ng nz na po nc

    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286

    win32k+0xa247e:

    bf8a247e f6461e40         test   byte ptr [esi+0x1e],0x40 ds:0023:0000001e=??

    Resetting default scope

     

    DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP

     

    BUGCHECK_STR:  0x8E

     

    LAST_CONTROL_TRANSFER:  from bf84a565 to bf8a247e

     

    STACK_TEXT: 

    WARNING: Stack unwind information not available. Following frames may be wrong.

    f2e54b1c bf84a565 00000000 bbb69dc0 00000000 win32k+0xa247e

    f2e54b78 bf83c7cd 00000000 f2e54be0 bf8b7f60 win32k+0x4a565

    f2e54b84 bf8b7f60 bd915088 bbc29c98 bbc29c18 win32k+0x3c7cd

    f2e54be0 bf8b6bb6 00000001 f2e54c08 bf8b7a13 win32k+0xb7f60

    f2e54bec bf8b7a13 8c29bb10 00000001 00000000 win32k+0xb6bb6

    f2e54c08 8094c3d2 8c29bb10 00000001 8c29bb10 win32k+0xb7a13

    f2e54c94 8094c765 00000000 00000000 8c29bb10 nt+0x14c3d2

    f2e54cac 8094cab7 8c29bb10 00000000 00000001 nt+0x14c765

    f2e54cd0 f6a786d9 fffffffe 00000000 8ce4ba60 nt+0x14cab7

    f2e54d40 8ce4ba7e e5042f68 fffffffe 00000000 SYMEVENT+0x146d9

    f2e54d54 808897ec fffffffe 00000000 00f9ffdc 0x8ce4ba7e

    f2e54d64 7c94845c badb0d00 00f9ffd4 00000000 nt+0x897ec

    00f9ffdc 00000000 00000000 00000000 00000000 0x7c94845c

     

     

    FOLLOWUP_IP:

    SYMEVENT+146d9

    f6a786d9 ??               ???

     

    SYMBOL_STACK_INDEX:  9

     

    FOLLOWUP_NAME:  MachineOwner

     

    SYMBOL_NAME:  SYMEVENT+146d9

     

    MODULE_NAME:  SYMEVENT

     

    IMAGE_NAME:  SYMEVENT.SYS

     

    STACK_COMMAND:  .trap fffffffff2e54a90 ; kb

     

    BUCKET_ID:  WRONG_SYMBOLS

     

    Followup: MachineOwner

    ---------

    Kennt wer dieses Problem oder eine Lösung?

     

    Mit freundlichen Grüßen

    IT-RE


     



  • 2.  RE: Bluescreen SYMEVENT.SYS

    Broadcom Employee
    Posted May 02, 2012 05:47 AM

    what is the SEP client version?

    can you try upgrading symevent.sys?

    Updating Symevent files for Symantec Endpoint Protection 11.x client

    http://www.symantec.com/docs/TECH94742

    if the issue still exist, open a tocket with support

     



  • 3.  RE: Bluescreen SYMEVENT.SYS

    Trusted Advisor
    Posted May 02, 2012 07:26 AM

    Hello,

    I agree with Pete's advice above.

    This is a known problem in the Server Operating System's Win32k.sys driver.

    Please see Microsoft's Technet article  blogs.technet.com/b/dip/archive/2011/10/12/win2003sp2-stop-0x8e-in-win32k-xxxredrawwindow-0x4c.aspx for information.

    The Technet article links to Security Update MS11-077 which contains a fix for this problem. See: support.microsoft.com/kb/2567053

    Reference:

    Blue Screen of Death (BSOD) Crash with STOP Error 0x8E After Installing Symantec Endpoint Protection

    http://www.symantec.com/docs/TECH181336

    and Similar thread:

    https://www-secure.symantec.com/connect/forums/symeventsys-stop-error-0x7f-windows-server-2003

    Hope that helps!!



  • 4.  RE: Bluescreen SYMEVENT.SYS

    Posted May 02, 2012 07:52 AM

    Hello,

    many Thanks for your Suggestions.

    I´ve already installed the Microsoft Hotfix (kb2567053).

    Tonight I upgrade the symevent.sys over our Software Distribution and take a look in the next days for Crashes. Hope thats the cause.

    I report the solution if i have it.

    Thank you...

     



  • 5.  RE: Bluescreen SYMEVENT.SYS

    Posted May 07, 2012 01:51 AM

    Good Morning,

    any other ideas? We have furthermore Crashes...
    The Client Version is 11.0.6200.754.

    Thanks



  • 6.  RE: Bluescreen SYMEVENT.SYS

    Broadcom Employee
    Posted May 07, 2012 02:23 AM

    suggest to open support ticket and provide the dump for analysis . Did you updates the symevent?



  • 7.  RE: Bluescreen SYMEVENT.SYS
    Best Answer

    Posted May 10, 2012 07:19 AM

    We have a solution!

    http://support.microsoft.com/kb/840342/EN-US

    Thanks for your Support.