Internal Error

[Migration User]

Hi,

When I log on into Symantec Protection Center and select the Symantec Endpoint Protection Web Console to admin, I get this message:
Internal Error

Check log file for details and the stack trace. You can increase the tracing level by setting TraceMgr.level=10 in conf/TraceMgr.properties file

 

SEPM version 12.1

IE version: 8

Windows 2003 server STD

Anyone face this problem..

[Rafeeq]

it should be related to IIS

do an IIS rest; check if that works.

[Migration User]

After Reset the IIS , still I've the same issue

[ℬrίαη]

Have you tried from a client OS such as Win7 or XP?

[Rafeeq]

if its SEPM 12.1 ; then it does not uses IIS, its only uses apache/tomcat

were you able to access that before? if you have enhanced security in IE; you can try disabling that ; and also check event viewer and see if you find some event ids;

[Mithun Sanghavi]

Hello,

Could you try uninstalling Java from the Machine and Try installing The Latest version of Java on the machine again?

There are couple of Threads with Similar Issue.

https://www-secure.symantec.com/connect/forums/sepm-1006-web-access-problem

https://www-secure.symantec.com/connect/forums/symantec-protection-center-internal-error

Hope that Helps!!

[Migration User]

Hi All,

 

Thanks for your posts..