Symantec client not working!

[Migration User]

Hi

I have attached the errors which I am facing right now in one client pc 


Please help me to solve this problem

Techshan

Muscat

Attachment(s)

hisham error.doc   118 KB 1 version

hisham error2.doc   30 KB 1 version

[Migration User]

0x80070102:Failed to open the application error after installing Symantec Endpoint Protection (SEP) 11.0 RU5 on Windows 7

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009110401211048?Open&seg=ent

If any other OS try Logging in as Administrator or Run Cleanwipe and re-install SEP.

[Migration User]

Re-register the msxml.dll-
Go to Start>> Run
Type "regsvr32 msxml.dll"
Click OK


Start SMC from run line-
Go to Start>> Run
Type "smc -start"
Click OK

[Migration User]

Please check this as well

Click on Start > Run and type Services.msc

Right-click on the System Event Notification service and click on Properties.

Under the General tab, verify that the startup type is set to automatic and start the service.

Click OK and start the Symantec Management Client service.

[Migration User]

Hi

I tried all in the post but not effective so i uninstalled and checked through trial version of another antivirus found a lot of trojans


I think that might be one of the reason still Iam working on that pc I will give the result after finishing


Thanks for all the support!


Techshan

[Migration User]

You can also use Norton Power Eraser for removing the  threats.After removing the threats
Remove SEP
Delete following folders if present
C:\Program Files\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
 
Also delete following reg keys
HKLM\Software\symantec
HKCU\Software\symantec
Install SEP and try..

[Migration User]

Hi

Xfer folder in symantec endpoint protection contains PACKED.WIN32.KRAP.W trojans on *.tmp files in that folder detected by another antivirus and I deleted all the files in that folder and removed trial version of the antivirus  and reloaded sep it seems to be fine.

Techshan

[Migration User]

Happy to hear your problem got solved.Always remember to keep the tamper protection enabled.....

[Migration User]

Hi

Thanks for your support and good wishes

Still I am facing the problem SMC in another pc

Prakash's pc is now working fine but hisham's pc is still the same problem

Both pc's had the identical problem

I am attaching the errors while trying to run the NORTON POWER ERASER also herewith


Please go through these errors and give the solution

Thanks

Techshan-Swaminathan

Attachment(s)

hisham error2_0.doc   30 KB 1 version

NPE2.doc   27 KB 1 version

hisham error_0.doc   118 KB 1 version

hishamerror3.doc   37 KB 1 version

NPE1.doc   37 KB 1 version

prakash & hisham identical.docx   143 KB 1 version

[Migration User]

Do you tried by reinstalling SEP?

[Migration User]

Hi

I ran cleanwipe and installed sep but same symptom in this pc

Thanks

Swaminathan

[Migration User]

Assure that both system event notification and event log services are started....

[Migration User]

Hi


Both are started and already in automatic startup state


Techshan-Swaminathan

[Migration User]

Try this
Click Start > Control Panel > gpedit.msc
Go to Windows settings> Security settings > Local policies> User rights assignment.
Edit Adjust Memory Quotas for a Process and Replace a Process Level Token, and add Network Service to the two policies.
Restart the computer after applying the changes.

[Migration User]

Hi


Give some screenshots to do

Thanks
Techshan