Endpoint Protection

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  • 1.  Problems to login to SEPM

    Posted May 28, 2013 05:16 AM

    Hi,

     

    I have searched the internet for a solution to my problem.

    I recently acquired the position as local IT guy on my company, which is great. However the documentation was a bit,, bad to be kind.

    Now I try to login into SEPM manager but the account or Password is not working, when i click "Forgot your Password" (its v.12.x.) and type in username and domain, I don´t receive any e-mail. Problem there is I don´t know which account SEPM was installed with.

     

    Is there any other way around? Is it possible to check or change which account SEPM was installed with, so I can receive the temporary password mail?

     

    All help is really appreciated.!

     

    Best Regards

    Kristian 



  • 2.  RE: Problems to login to SEPM

    Posted May 28, 2013 05:28 AM

    Hi,

    You can Copy the resetpass.bat file from the SEP 11 tools folder and paste it in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools and run the same.

    Resetting the administrator user name and password to admin

     
     
    Check this thread
    https://www-secure.symantec.com/connect/forums/sepm-console-password-locked


  • 3.  RE: Problems to login to SEPM

    Broadcom Employee
    Posted May 28, 2013 05:28 AM

    use the resteadmin tool to reset the password to admin/admin.



  • 4.  RE: Problems to login to SEPM

    Posted May 28, 2013 05:30 AM

    Contact with Symantec Technical Team and Get the tool to reset the password

    *Edit*

    Check the IDimple Comment

    https://www-secure.symantec.com/connect/forums/sepm-121-reset-passward#comment-8128071



  • 5.  RE: Problems to login to SEPM

    Broadcom Employee
    Posted May 28, 2013 09:17 AM

    Hi,

    Try to find out recipient email address with the help of following steps.

    Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

    Open mailConfig.properties file with the help of Notepad.

    You will find following entry

    "adminMailReciptants=abc@symantec.com"

    In this example abc@symantec.com is the recipient email address.

    Check the inbox of specified email address. Can refer this video as well.

    https://www-secure.symantec.com/connect/videos/learn-how-save-login-credentials-set-banner-and-recover-login-password-email

    If there is not any specific email address then need to reset the password using resetpass.bat file.

    You can log a case with Support to receive resetpass.bat file.

    How to create a new case in MySupport

    http://www.symantec.com/docs/TECH58873