Faulting application name: httpd.exe - NEED HELP

[Avikar]

SEP Version 12.1.1000.157

5000 Clients

Windows Server 2008 r2, Sql 2008 Database

Issue with SEP Console where all clients show offline and start coming back online after some time... tested clients and it appears that this is server related.

Looked at the Event Viewer and found the following issue.

Faulting application name: httpd.exe, version: 2.2.21.5, time stamp: 0x4e7aa075
Faulting module name: mod_isapi.so, version: 2.2.21.5, time stamp: 0x4e7aa099
Exception code: 0xc00000fd
Fault offset: 0x00003427
Faulting process id: 0x20cc
Faulting application start time: 0x01cd63755cb8f18c
Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe
Faulting module path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\modules\mod_isapi.so
Report Id: 1628a3b2-d040-11e1-8797-005056a342b9

[ℬrίαη]

Have you tried a repair on the SEPM?

[Migration User]

C:\Err>err 0xc00000fd
# for hex 0xc00000fd / decimal -1073
  STATUS_STACK_OVERFLOW
# A new guard page for the stack can
# 1 matches found for "0xc00000fd"
 

It looks like  a memory overflow. How much RAM you have on the server?

[Mithun Sanghavi]

Hello,

Are there 2 NIC cards on the windows 2008 R2 server?

Could you check if the both the NIC cards are registered with Fully Qualified Domain Name (FQDN)?

Secondly, could you also check if the server has enough memory and disk space?

Hope that helps!!

[Avikar]

Have not tried a repair, Server has 6GB of memory and more that enought diskspace.

Yes both Nic's are Registered

 

3 more applications errors since last post

Faulting application name: httpd.exe, version: 2.2.21.5, time stamp: 0x4e7aa075

Faulting module name: libhttpd.dll, version: 2.2.21.5, time stamp: 0x4e7aa039

Exception code: 0xc00000fd

Fault offset: 0x0002c687

Faulting process id: 0x26fc

Faulting application start time: 0x01cd644cda993164

Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe

Faulting module path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\libhttpd.dll

Report Id: c76e0209-d048-11e1-8797-005056a342b9

--------------------------------------------------------------------------

Faulting application name: httpd.exe, version: 2.2.21.5, time stamp: 0x4e7aa075

Faulting module name: libhttpd.dll, version: 2.2.21.5, time stamp: 0x4e7aa039

Exception code: 0xc00000fd

Fault offset: 0x0002c687

Faulting process id: 0x1898

Faulting application start time: 0x01cd64558b30c105

Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe

Faulting module path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\libhttpd.dll

Report Id: 488762c9-d0e2-11e1-8797-005056a342b9

--------------------------------------------------------------------------------------------

Faulting application name: httpd.exe, version: 2.2.21.5, time stamp: 0x4e7aa075

Faulting module name: mod_fcgid.so_unloaded, version: 0.0.0.0, time stamp: 0x4e7aa0ce

Exception code: 0xc0000005

Fault offset: 0x46434e02

Faulting process id: 0x18d8

Faulting application start time: 0x01cd636dc4b32cf0

Faulting application path: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe

Faulting module path: mod_fcgid.so

Report Id: 49d9f027-d0e2-11e1-8797-005056a342b9

 

 

[Mithun Sanghavi]

Hello,

I would request you to -

1. Uninstall SEP 12.1 client only from the Server 
2. Restart the server and
3. Reinstall the SEP 12.client again.

Hope that helps!!