Endpoint Protection Small Business Edition

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  • 1.  Files extension changed

    Posted Jan 29, 2015 03:42 AM

    Some Virus is coming in my laptop and it has changed all the files extension

    I try to manul change the extension but after that file is not open

    I am using symantec endpoint protection 12.1 on win xp but it cluld not be rectify the files .

    can you please let me know the solution



  • 2.  RE: Files extension changed

    Posted Jan 29, 2015 04:18 AM
    You can't receover your file. See below blog Support Perspective: CTB-Locker and other forms of Crypto malware https://www-secure.symantec.com/connect/blogs/support-perspective-ctb-locker-and-other-forms-crypto-malware Some of mick2009 good articles Recovering Ransomlocked Files Using Built-In Windows Tools https://www-secure.symantec.com/connect/articles/recovering-ransomlocked-files-using-built-windows-tools - Ransomcrypt: A Thriving Menace (aka Cryptolocker: A Thriving Menace) https://www-secure.symantec.com/connect/blogs/ransomcrypt-thriving-menace - Cryptolocker Q&A: Menace of the Year https://www-secure.symantec.com/connect/blogs/cryptolocker-qa-menace-year see same problem thread https://www-secure.symantec.com/connect/forums/nbmlqon


  • 3.  RE: Files extension changed

    Posted Jan 29, 2015 04:37 AM

    Run the risk analysis tool

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues

    Article:TECH170752  | Created: 2011-09-29  | Updated: 2014-10-01  | Article URL http://www.symantec.com/docs/TECH170752


  • 4.  RE: Files extension changed

    Posted Jan 29, 2015 06:32 AM

    This is cryptolocker. If you don't have a baclup, your files are not recoverable. Best to re-image and re-build the machine.



  • 5.  RE: Files extension changed

    Posted Feb 04, 2015 08:10 AM

    Hello Verma piyush,

    The responses above are correct. Please do update this thread when time allows if you have any additional questions, or mark it solved if you have received your answer.

    With thanks and best regards,

    Mick

     



  • 6.  RE: Files extension changed

    Posted Feb 11, 2015 01:55 AM

    Hi again,

    Just wondering if there were any additional questions?  This thread is still marked "needs solution."

    With thanks and best regards,

    Mick