Endpoint Protection

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  • 1.  SEP 12 RU4 - Reduce memory utilization

    Posted Dec 03, 2013 12:21 PM

    One of the branches we work with are hesitant to use SEP on their systems. They say that before they install SEP, their memory utilization is 10%, but after installation it jumps to 55%.

     

    How to reduce memory utilization of SEP?



  • 2.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 03, 2013 12:27 PM

    First off, what process is taking up all the CPU? What components are installed?

    There are a couple tips here:

    http://www.symantec.com/docs/TECH105223

    http://www.symantec.com/docs/HOWTO81048



  • 3.  RE: SEP 12 RU4 - Reduce memory utilization

    Broadcom Employee
    Posted Dec 03, 2013 12:49 PM

    whats the process thats taking memory?

     



  • 4.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 03, 2013 01:26 PM

    What process takes high memory utilization ?

    Check some articles

    Improving client and server performance

     

     

     

    Article:HOWTO81048 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO81048

     

    Adjusting scans to improve computer performance

     

     

     

    Article:HOWTO80964 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO80964

     

    Best practices to improve low performance.

     

     

     

    Article:HOWTO55872 | Created: 2011-07-08 | Updated: 2012-04-17 | Article URL http://www.symantec.com/docs/HOWTO55872

     

    Symantec Endpoint Protection client shows high CPU usage immediately after virus definition updates.

     

     

     

    Article:TECH170756 | Created: 2011-09-29 | Updated: 2011-10-17 | Article URL http://www.symantec.com/docs/TECH170756

     



  • 5.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 03, 2013 01:42 PM

    Hi, 

    Which process is taking this resource?

    Any full scan is going on this system by this time,

    How any systems are on your network having same issue / is it only on one system.

    Regards

    Ajin

     



  • 6.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 09, 2013 08:58 AM

    The branch was testing one system.

    Just now I just asked for the process name.



  • 7.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 10, 2013 09:36 AM

    Here is a screenshot of services affected when SEP is installed

     

     services_affected_by_SEP.png



  • 8.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 10, 2013 10:25 AM

    And here is screenshot of processes from SYSINTERNALS.

    Any further suggestions?

     

    SYSINTERNALS_services_affected_by_SEP.png



  • 9.  RE: SEP 12 RU4 - Reduce memory utilization
    Best Answer

    Posted Dec 10, 2013 10:30 AM

    Do you have exclusions set for MS SQL?

    Excluding Microsoft SQL Server files and folders using Centralized Exceptions

    Article:TECH105240  |  Created: 2008-01-27  |  Updated: 2012-11-12  |  Article URL http://www.symantec.com/docs/TECH105240

     

    Althoughm CPU looks ok, SQL is taking up quite a bit of memory



  • 10.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 11, 2013 02:35 PM

    I also think MS SQL needs to be an exception, I saw this in a separate case.



  • 11.  RE: SEP 12 RU4 - Reduce memory utilization

    Posted Dec 11, 2013 02:36 PM

    Yea, it probably does...it can be finicky if exceptions are not set.