Endpoint Protection

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  • 1.  BSOD when boot to Windows

    Posted Dec 23, 2013 12:15 AM

    Hi Support,

     

    My pc will become blue screen just after I see my log in screen.

    I am running Window 7 Pro 32 bit and SEP v 12.1.3001.165

    When I uninstall the AV the bluescreen gone.

     

    Need help urgently!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



  • 2.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 12:17 AM
    You can upgrade to 12.1.4 and see what the result is. For BSOD you will need to work with support. What components do you have installed?


  • 3.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 12:26 AM

    how can i do the upgrade?



  • 4.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 12:35 AM

    Yes you can upgrade sep 12.1.4 that issue are resolved sep 12.1.4

    Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

     

    Article:TECH211821  |  Created: 2013-10-23  |  Updated: 2013-11-05  |  Article URL http://www.symantec.com/docs/TECH211821

    See this post

    https://www-secure.symantec.com/connect/forums/blue-blank-screen-when-system-shutdown



  • 5.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 12:36 AM

    Download the latest version from here:

    https://symantec.flexnetoperations.com

    And follow the upgrade documentation from here:

    Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)

    http://www.symantec.com/docs/TECH211821



  • 6.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 06:42 AM

    Hi

    What are the components installed on the SEP client ?

    Also can you try installing the core components and update

    Regards

     



  • 7.  RE: BSOD when boot to Windows

    Posted Dec 23, 2013 10:53 AM

    Hello, 

    Have you seen anything on the Wondws logs?

    Regards

    Ajin