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Manual update is not happening

  • 1.  Manual update is not happening

    Posted May 10, 2013 12:24 AM

    Hi All,

           I am trying to update my clients  manually by using jdb files in server  but it is showing error file can any one tell me what may be the reason.

     

     

    Thanks in advance

     

    Regards

    Vinod Kumar D



  • 2.  RE: Manual update is not happening

    Posted May 10, 2013 12:28 AM

    hello,

    can you provide error screen shot ?

    Try to clear Corrupt Virus Defination

    https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

    Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

    Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

     

     

    You can download JDB file and Paste below path

    In Client END

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1101.401.105\inbox

    In SEPM Server

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

    Article:TECH102607  |  Created: 2007-01-08  |  Updated: 2012-06-28  |  Article URL http://www.symantec.com/docs/TECH102607

     

     



  • 3.  RE: Manual update is not happening

    Posted May 10, 2013 12:28 AM

    Can you please share the snapshot of the error.



  • 4.  RE: Manual update is not happening

    Broadcom Employee
    Posted May 10, 2013 12:35 AM

    the jdb file should be processed. does it gives .err ?

     



  • 5.  RE: Manual update is not happening

    Posted May 10, 2013 12:43 AM

    HI

        I can not send screen shot but i will explain normally after pasting jdb file in sepm a folder will be created automatically but in this case it is not creating folder and immediately that .jdb file is becoming .jdb.err file



  • 6.  RE: Manual update is not happening

    Posted May 10, 2013 12:44 AM

    Hi pete

     yes it is giving .err



  • 7.  RE: Manual update is not happening

    Posted May 10, 2013 12:45 AM

    Hello,

     

    May be the defibntion which you have downloaded is corrupted, redownload the defintion.



  • 8.  RE: Manual update is not happening



  • 9.  RE: Manual update is not happening

    Posted May 10, 2013 12:47 AM

    How much disk space available in SEPM ?

    https://www-secure.symantec.com/connect/forums/sepm12-jdb-getting-convert-jdberr-after-few-seconds

    Try to clear Corrupt Virus Defination

    https://www-secure.symantec.com/connect/articles/h...

    Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

    Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

     



  • 10.  RE: Manual update is not happening

    Posted May 10, 2013 12:47 AM

    Hi

    I did that yesterday and today also i have downloaded again same problem



  • 11.  RE: Manual update is not happening

    Posted May 10, 2013 12:49 AM

    Check my above attach link.



  • 12.  RE: Manual update is not happening

    Broadcom Employee
    Posted May 10, 2013 01:07 AM

    after copying the jdb file into incoming folder and after sometime when it genereates .err error pass on the scm-server-0.log

     



  • 13.  RE: Manual update is not happening
    Best Answer

    Posted May 10, 2013 04:26 AM

    HI

       I have uninstalled liveupdate. and reinstalled then update happend thanks every one...