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Unable to Install SEP RU5 on Windows 7 (Windows Installer could not be accessed error 1719)

  • 1.  Unable to Install SEP RU5 on Windows 7 (Windows Installer could not be accessed error 1719)

    Posted Nov 25, 2009 01:31 AM

    Title:Unable to Install SEP RU5 on Windows 7(Windows Installer could not be accessed error 1719)

    Steps Tried:
    Downloaded and Installed Windows Installer Cleanup
    Unregister and reregistered the msiexec
    Installed Lusetup first,able to install liveupdate successfully
    When clicking on Symantec Antivirus.msi getting this error message
    Checked for Windows Installer it was started and Manual,changed it to automatic and tried,it doen't works.

    Tried fo follow this doc:
    http://support.microsoft.com/kb/555175
    http://support.microsoft.com/?id=319624
    http://support.microsoft.com/kb/315346
    however nothing has the instructions for Windows 7

    Searched from this forum and found this,however all these instructions are only for Xp/2003
    https://www-secure.symantec.com/connect/articles/error-windows-installer-service-could-not-be-accessed-when-installing-symantec-endpoint-pr-0


    Since it's Windows 7,i am not familiar with it , dont know how to provide the Dcom permisions any suggestions or Solution for this

    Please help!


  • 2.  RE: Unable to Install SEP RU5 on Windows 7 (Windows Installer could not be accessed error 1719)

    Posted Nov 25, 2009 03:17 AM
    Please refer to this article:
    http://support.microsoft.com/default.aspx?scid=223300
    This is an article concerning Debugging of MSI files.
    Paste here the output and we will try to answer