Endpoint Protection

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  • 1.  Error message "Unable to communicate with the reporting component"

    Posted Jul 16, 2010 02:19 AM
    Windows 2003 Server SP2 32-bit after Join Domain, Login administrator console display a message "Unable to communicate with the reporting component".  There are nothing display in Administrator Console Home, Monitor & Report page. Before I join domain everything is ok. I can login adminstrator console & no error.

    My configuration is below:
    VMWare Server 2.0.203138
    Assign 2G ram & 50GB HD to VM Machine to install Symantec Endpoint 11 Manager Server
    Windows Server 2003 sp2 32-bit
    Symantec Endpoint Protection Manager Version 11.0.5002.333
    Embedded database

    After Join Domain & Reboot. First time login display this error message "Unable to communicate with the reporting component".


  • 2.  RE: Error message "Unable to communicate with the reporting component"

    Posted Jul 16, 2010 07:59 AM

    Hi Joe

    This forum is specific to Endpoint Virtualization Suite of products (Workspace Streaming, Corporate and Remote, Virtualization).

    If you have valid support here is what we have for you.

    Please follow the link to get product specific support help. The technical support team will help you re-direct the query to the concerned team.
    http://www.symantec.com/business/support/contact_techsupp_static.jsp

    Regards,
    Bala



  • 3.  RE: Error message "Unable to communicate with the reporting component"

    Posted Aug 06, 2010 12:40 PM

    Hi Joe, Please refer to this KB



    "Unable to communicate with the reporting component after logging into the Symantec Endpoint Protection Manager"


    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument

    Moving this to the Endpoint Protection Forum for better visibility.

    Thomas