SEPM "Failed to Connect to the server" on login. Page for requested record not a table page or record not present

[Migration User]

SEPM "Failed to Connect to the server" on login I thought I would try here first before I call support. I needed to document this anyway, but I am so busy right now I forget what day it is. Here are the particulars: SEPM MR3 (have since upgraded to MR4 Mp1 at suggestion of Symantec Support for another issues thinking it might help this also) Embedded Database (wish now I would have used SQL Server) This started happening in May, and I kept putting it off, but now it is crucial as I need to update my firewall and I can't. SEPC clients still work with current policies, but can't connect to Management Server. DUH, since it is down. I discovered it on May 15th, but noticed that the backup on the 13th failed, and it hasn't done one since. I was exporting my policies every tie I made a chance, but that became a pain and I figured I had my SEPM backup. What a mistake to stop. When I tried to login to SEPM (at the time MR3), it said "Failed to connect to the server". This happens now also with MR4 Mp1. If I look in Event log, I see the following on the 13th, and have been happening ever since, every time it tries to connect to the DB: Event Type: Error Event Source: ASA 9.0 Event Category: None Event ID: 1 Date: 5/13/2009 Time: 6:34:51 AM User: N/A Computer: GCSIWIN2K3SRVR Description: The description for Event ID ( 1 ) in Source ( ASA 9.0 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ASANYs_sem5, *** ERROR ***Assertion failed: 201501 (9.0.2.3654) Page for requested record not a table page or record not present on page. If I look in services, I notice SEPM is stopped. I restart it, but when I try to log back in, I get the same error or "unexpected server error". I also notice that Symantec Embedded Database isn't started, so I try to start it, but it stops immediately and stops SEPM service. Possibly starts when it needs it ? If I look in backup Logs, incidentally, it quit taking backups on the 13th. Last one taken was 05/12. I have six, but I can't restore them. If I try to restore the DB, it churns for awhile and then fails with "A connection to the database could not be obtained." Event viewer shows "The semsrv service failed to start." I even installed SEPM on another machine and tried to restore the DB. I get "Restore failed reading from the backup file due to a problem with the file system". I get this with each of 6 backups I have. Here is what backup.err says after it: java.io.EOFException: Unexpected end of ZLIB input stream at java.util.zip.InflaterInputStream.fill(InflaterInputStream.java:216) at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:134) at java.util.zip.ZipInputStream.read(ZipInputStream.java:139) at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:91) at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:69) at com.sygate.scm.server.metadata.BaseMetadataCollection.restore(BaseMetadataCollection.java:1340) at com.sygate.scm.server.metadata.BackupManager.restore(BackupManager.java:201) at com.sygate.scm.tools.DatabaseFrame.doRestore(DatabaseFrame.java:884) at com.sygate.scm.tools.DatabaseFrame.restore(DatabaseFrame.java:696) at com.sygate.scm.tools.DatabaseFrame.access$800(DatabaseFrame.java:100) at com.sygate.scm.tools.DatabaseFrame$3$1.construct(DatabaseFrame.java:296) at com.sygate.scm.tools.SwingWorker$2.run(SwingWorker.java:122) at java.lang.Thread.run(Thread.java:595) java.io.EOFException: Unexpected end of ZLIB input stream at java.util.zip.InflaterInputStream.fill(InflaterInputStream.java:216) at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:134) at java.util.zip.ZipInputStream.read(ZipInputStream.java:139) at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:91) at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:69) at com.sygate.scm.server.metadata.BaseMetadataCollection.restore(BaseMetadataCollection.java:1340) at com.sygate.scm.server.metadata.BackupManager.restore(BackupManager.java:201) at com.sygate.scm.tools.DatabaseFrame.doRestore(DatabaseFrame.java:884) at com.sygate.scm.tools.DatabaseFrame.restore(DatabaseFrame.java:696) at com.sygate.scm.tools.DatabaseFrame.access$800(DatabaseFrame.java:100) at com.sygate.scm.tools.DatabaseFrame$3$1.construct(DatabaseFrame.java:296) at com.sygate.scm.tools.SwingWorker$2.run(SwingWorker.java:122) at java.lang.Thread.run(Thread.java:595) Surely there is a way to rebuild or repair this DB, right ? Other Log files: err.log This started at this time and happens every time DB is accessed 05/13 06:34:51. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) Page for requested record not a table page or record not present on page out.log from time first error occured: I. 05/13 06:34:41. Finished checkpoint of "sem5" (sem5.db) at Wed May 13 2009 06:34 I. 05/13 06:34:42. Starting checkpoint of "sem5" (sem5.db) at Wed May 13 2009 06:34 I. 05/13 06:34:42. Finished checkpoint of "sem5" (sem5.db) at Wed May 13 2009 06:34 E. 05/13 06:34:51. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) E. 05/13 06:34:51. Page for requested record not a table page or record not present on page I. 05/13 06:34:51. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) I. 05/13 06:34:51. Page for requested record not a table page or record not present on page I. 05/13 06:34:51. I. 05/13 06:34:51. Attempting to save dump file at 'C:\WINDOWS\TEMP\sa_dump.dmp' I. 05/13 06:34:51. Dump file saved I. 05/13 23:47:26. Adaptive Server Anywhere Network Server Version 9.0.2.3654 I. 05/13 23:47:26. I. 05/13 23:47:26. Copyright © 1989-2007 Sybase, Inc. I. 05/13 23:47:26. Portions Copyright © 2002-2007, iAnywhere Solutions, Inc. I. 05/13 23:47:26. All rights reserved. All unpublished rights reserved. I. 05/13 23:47:26. I. 05/13 23:47:26. This software contains confidential and trade secret information of I. 05/13 23:47:26. iAnywhere Solutions, Inc. I. 05/13 23:47:26. Use, duplication or disclosure of the software and documentation I. 05/13 23:47:26. by the U.S. Government is subject to restrictions set forth in a license I. 05/13 23:47:26. agreement between the Government and iAnywhere Solutions, Inc. or I. 05/13 23:47:26. other written agreement specifying the Government's rights to use the I. 05/13 23:47:26. software and any applicable FAR provisions, for example, FAR 52.227-19. I. 05/13 23:47:26. I. 05/13 23:47:26. iAnywhere Solutions, Inc., One Sybase Drive, Dublin, CA 94568, USA I. 05/13 23:47:26. Adaptive Server Anywhere Developer Edition I. 05/13 23:47:26. I. 05/13 23:47:26. 1 physical processor(s) detected. I. 05/13 23:47:26. Networked Seat (per-seat) model. Access to the server is limited to 3 seat(s). I. 05/13 23:47:26. This server is licensed to: I. 05/13 23:47:26. Developer Edition I. 05/13 23:47:26. Restricted Use I. 05/13 23:47:26. Running on Windows 2003 Build 3790 Service Pack 2 I. 05/13 23:47:26. 65536K of memory used for caching I. 05/13 23:47:26. Minimum cache size: 65536K, maximum cache size: 65536K I. 05/13 23:47:26. Using a maximum page size of 8192 bytes I. 05/13 23:47:26. Starting database "sem5" (C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db) at Wed May 13 2009 23:47 I. 05/13 23:47:26. Database recovery in progress I. 05/13 23:47:26. Last checkpoint at Wed May 13 2009 06:34 I. 05/13 23:47:26. Checkpoint log... I. 05/13 23:47:26. Performance warning: Database file "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" consists of 4077 disk fragments I. 05/13 23:47:27. Transaction log: sem5.log... I. 05/13 23:47:28. Rollback log... I. 05/13 23:47:28. Checkpointing... I. 05/13 23:47:28. Starting checkpoint of "sem5" (sem5.db) at Wed May 13 2009 23:47 I. 05/13 23:47:29. Finished checkpoint of "sem5" (sem5.db) at Wed May 13 2009 23:47 I. 05/13 23:47:29. Recovery complete I. 05/13 23:47:29. Database "sem5" (sem5.db) started at Wed May 13 2009 23:47 I. 05/13 23:47:29. Performance warning: Server cache size is too small for database "sem5" I. 05/13 23:47:29. Database server started at Wed May 13 2009 23:47 I. 05/13 23:47:29. Trying to start SharedMemory link ... I. 05/13 23:47:29. SharedMemory link started successfully I. 05/13 23:47:29. Trying to start TCPIP link ... I. 05/13 23:47:29. Starting on port 2638 I. 05/13 23:47:29. TCPIP link started successfully I. 05/13 23:47:31. Now accepting requests E. 05/13 23:50:03. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) E. 05/13 23:50:03. Page for requested record not a table page or record not present on page I. 05/13 23:50:03. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) I. 05/13 23:50:03. Page for requested record not a table page or record not present on page I. 05/13 23:50:03. I. 05/13 23:50:03. Attempting to save dump file at 'C:\WINDOWS\TEMP\sa_dump.dmp' I. 05/13 23:50:05. Dump file saved I. 05/14 23:47:25. Adaptive Server Anywhere Network Server Version 9.0.2.3654 I. 05/14 23:47:25. I. 05/14 23:47:25. Copyright © 1989-2007 Sybase, Inc. I. 05/14 23:47:25. Portions Copyright © 2002-2007, iAnywhere Solutions, Inc. I. 05/14 23:47:25. All rights reserved. All unpublished rights reserved. I. 05/14 23:47:25. I. 05/14 23:47:25. This software contains confidential and trade secret information of I. 05/14 23:47:25. iAnywhere Solutions, Inc. I. 05/14 23:47:25. Use, duplication or disclosure of the software and documentation I. 05/14 23:47:25. by the U.S. Government is subject to restrictions set forth in a license I. 05/14 23:47:25. agreement between the Government and iAnywhere Solutions, Inc. or I. 05/14 23:47:25. other written agreement specifying the Government's rights to use the I. 05/14 23:47:25. software and any applicable FAR provisions, for example, FAR 52.227-19. I. 05/14 23:47:25. I. 05/14 23:47:25. iAnywhere Solutions, Inc., One Sybase Drive, Dublin, CA 94568, USA I. 05/14 23:47:25. Adaptive Server Anywhere Developer Edition I. 05/14 23:47:25. I. 05/14 23:47:25. 1 physical processor(s) detected. I. 05/14 23:47:25. Networked Seat (per-seat) model. Access to the server is limited to 3 seat(s). I. 05/14 23:47:25. This server is licensed to: I. 05/14 23:47:25. Developer Edition I. 05/14 23:47:25. Restricted Use I. 05/14 23:47:25. Running on Windows 2003 Build 3790 Service Pack 2 I. 05/14 23:47:25. 65536K of memory used for caching I. 05/14 23:47:25. Minimum cache size: 65536K, maximum cache size: 65536K I. 05/14 23:47:25. Using a maximum page size of 8192 bytes I. 05/14 23:47:25. Starting database "sem5" (C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db) at Thu May 14 2009 23:47 I. 05/14 23:47:25. Database recovery in progress I. 05/14 23:47:25. Last checkpoint at Wed May 13 2009 23:47 I. 05/14 23:47:25. Checkpoint log... I. 05/14 23:47:25. Performance warning: Database file "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" consists of 4078 disk fragments I. 05/14 23:47:26. Transaction log: sem5.log... I. 05/14 23:47:28. Rollback log... I. 05/14 23:47:28. Checkpointing... I. 05/14 23:47:28. Starting checkpoint of "sem5" (sem5.db) at Thu May 14 2009 23:47 I. 05/14 23:47:28. Finished checkpoint of "sem5" (sem5.db) at Thu May 14 2009 23:47 I. 05/14 23:47:28. Recovery complete I. 05/14 23:47:28. Database "sem5" (sem5.db) started at Thu May 14 2009 23:47 I. 05/14 23:47:28. Performance warning: Server cache size is too small for database "sem5" I. 05/14 23:47:28. Database server started at Thu May 14 2009 23:47 I. 05/14 23:47:28. Trying to start SharedMemory link ... I. 05/14 23:47:28. SharedMemory link started successfully I. 05/14 23:47:28. Trying to start TCPIP link ... I. 05/14 23:47:28. Starting on port 2638 I. 05/14 23:47:28. TCPIP link started successfully I. 05/14 23:47:28. Now accepting requests E. 05/14 23:51:01. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) E. 05/14 23:51:01. Page for requested record not a table page or record not present on page I. 05/14 23:51:01. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) I. 05/14 23:51:01. Page for requested record not a table page or record not present on page I. 05/14 23:51:01. I. 05/14 23:51:01. Attempting to save dump file at 'C:\WINDOWS\TEMP\sa_dump.dmp' I. 05/14 23:51:02. Dump file saved Here is the output from the dbvalidator and other logs from today: dbvalidator.log 2009-06-17 06:40:06.718 INFO: logger initialized ... 2009-06-17 06:40:06.718 INFO: SEPM Server Home:[C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\..\tomcat] 2009-06-17 06:40:18.578 SEVERE: ERROR: can't init database. exit. err.log just keeps showing the same thing over and over: 06/17 06:40:16. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) Page for requested record not a table page or record not present on page Backup.err: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557) at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912) at com.sybase.jdbc2.tds.Tds.login(Tds.java:440) at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254) at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134) at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179) at java.sql.DriverManager.getConnection(DriverManager.java:525) at java.sql.DriverManager.getConnection(DriverManager.java:140) at com.sygate.scm.tools.util.Utility.getConnection(Utility.java:117) at com.sygate.scm.tools.DatabaseFrame.doRestore(DatabaseFrame.java:723) at com.sygate.scm.tools.DatabaseFrame.restore(DatabaseFrame.java:696) at com.sygate.scm.tools.DatabaseFrame.access$800(DatabaseFrame.java:100) at com.sygate.scm.tools.DatabaseFrame$3$1.construct(DatabaseFrame.java:296) at com.sygate.scm.tools.SwingWorker$2.run(SwingWorker.java:122) at java.lang.Thread.run(Thread.java:595) catalina.out: Jun 17, 2009 6:36:02 AM org.apache.coyote.http11.Http11BaseProtocol init SEVERE: Error initializing endpoint java.net.BindException: Address already in use: JVM_Bind:9090 at org.apache.tomcat.util.net.PoolTcpEndpoint.initEndpoint(PoolTcpEndpoint.java:298) at org.apache.coyote.http11.Http11BaseProtocol.init(Http11BaseProtocol.java:139) at org.apache.coyote.tomcat4.CoyoteConnector.initialize(CoyoteConnector.java:1323) at org.apache.catalina.core.StandardService.initialize(StandardService.java:532) at org.apache.catalina.core.StandardServer.initialize(StandardServer.java:2269) at org.apache.catalina.startup.Catalina.start(Catalina.java:483) at org.apache.catalina.startup.Catalina.execute(Catalina.java:371) at org.apache.catalina.startup.Catalina.process(Catalina.java:134) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151) Catalina.start: LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:9090 LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:9090 at org.apache.coyote.tomcat4.CoyoteConnector.initialize(CoyoteConnector.java:1325) at org.apache.catalina.core.StandardService.initialize(StandardService.java:532) at org.apache.catalina.core.StandardServer.initialize(StandardServer.java:2269) at org.apache.catalina.startup.Catalina.start(Catalina.java:483) at org.apache.catalina.startup.Catalina.execute(Catalina.java:371) at org.apache.catalina.startup.Catalina.process(Catalina.java:134) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151) Catalina.stop: LifecycleException: This server has not yet been started LifecycleException: This server has not yet been started at org.apache.catalina.core.StandardServer.stop(StandardServer.java:2236) at org.apache.catalina.startup.Catalina.start(Catalina.java:515) at org.apache.catalina.startup.Catalina.execute(Catalina.java:371) at org.apache.catalina.startup.Catalina.process(Catalina.java:134) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151) agent_register-0.log: 2009-06-17 06:40:06.671 SEVERE: ================== Server Environment =================== 2009-06-17 06:40:06.671 SEVERE: os.name = Windows 2003 2009-06-17 06:40:06.671 SEVERE: os.version = 5.2 2009-06-17 06:40:06.671 SEVERE: os.arch = x86 2009-06-17 06:40:06.671 SEVERE: java.version = 1.5.0_15 2009-06-17 06:40:06.671 SEVERE: java.vendor = Sun Microsystems Inc. 2009-06-17 06:40:06.671 SEVERE: java.vm.name = Java HotSpot(TM) Client VM 2009-06-17 06:40:06.671 SEVERE: java.vm.version = 1.5.0_15-b04 2009-06-17 06:40:06.671 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre 2009-06-17 06:40:06.671 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\..\tomcat 2009-06-17 06:40:06.671 SEVERE: java.user = null 2009-06-17 06:40:06.671 SEVERE: user.language = en 2009-06-17 06:40:06.671 SEVERE: user.country = US 2009-06-17 06:40:06.671 SEVERE: scm.server.version = 11.0.4014.26 replication-0.log: Identical to agent_register-0.log db-connectin-0.log: 2009-06-17 06:40:06.703 SEVERE: ================== Server Environment =================== 2009-06-17 06:40:06.703 SEVERE: os.name = Windows 2003 2009-06-17 06:40:06.703 SEVERE: os.version = 5.2 2009-06-17 06:40:06.703 SEVERE: os.arch = x86 2009-06-17 06:40:06.703 SEVERE: java.version = 1.5.0_15 2009-06-17 06:40:06.703 SEVERE: java.vendor = Sun Microsystems Inc. 2009-06-17 06:40:06.703 SEVERE: java.vm.name = Java HotSpot(TM) Client VM 2009-06-17 06:40:06.703 SEVERE: java.vm.version = 1.5.0_15-b04 2009-06-17 06:40:06.703 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre 2009-06-17 06:40:06.703 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\..\tomcat 2009-06-17 06:40:06.703 SEVERE: java.user = null 2009-06-17 06:40:06.703 SEVERE: user.language = en 2009-06-17 06:40:06.703 SEVERE: user.country = US 2009-06-17 06:40:06.703 SEVERE: scm.server.version = 11.0.4014.26 2009-06-17 06:40:09.828 WARNING: main: ===== DatabaseUtilities : pool - Begin ====================== 2009-06-17 06:40:09.828 WARNING: main: DataSource class=com.sybase.jdbc2.jdbc.SybDataSource 2009-06-17 06:40:09.828 WARNING: main: tableConnections thread count=0 2009-06-17 06:40:09.828 WARNING: main: tableConnections connection total count=0 2009-06-17 06:40:09.828 WARNING: main: ===== DatabaseUtilities : pool - End : Duration: 0.0s (0.0ms)======================== 2009-06-17 06:40:18.562 WARNING: main: ===== DatabaseUtilities : pool - Begin ====================== 2009-06-17 06:40:18.562 WARNING: main: DataSource class=com.sybase.jdbc2.jdbc.SybDataSource 2009-06-17 06:40:18.562 WARNING: main: tableConnections thread count=0 2009-06-17 06:40:18.562 WARNING: main: tableConnections connection total count=0 2009-06-17 06:40:18.562 WARNING: main: ===== DatabaseUtilities : pool - End : Duration: 0.0s (0.0ms)======================== scm-server-0.log: 2009-06-17 06:40:09.828 SEVERE: Unknown Exception java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557) at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912) at com.sybase.jdbc2.tds.Tds.login(Tds.java:440) at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254) at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134) at com.sybase.jdbc2.jdbc.SybDriver.createConnection(SybDriver.java:545) at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:485) at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:517) at com.sybase.jdbc2.jdbc.SybDataSource.getConnection(SybDataSource.java:227) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215 ) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206 ) at com.sygate.scm.server.upgrade.UpgradeDBUtil.initDataSource(UpgradeDBUtil.java:209) at com.sygate.scm.tools.ludbfix.XmlValidator.<init>(XmlValidator.java:94) at com.sygate.scm.tools.ludbfix.XmlValidator.main(XmlValidator.java:487) 2009-06-17 06:40:18.562 SEVERE: Unknown Exception java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557) at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967) at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912) at com.sybase.jdbc2.tds.Tds.login(Tds.java:440) at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254) at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200) at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134) at com.sybase.jdbc2.jdbc.SybDriver.createConnection(SybDriver.java:545) at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:485) at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:517) at com.sybase.jdbc2.jdbc.SybDataSource.getConnection(SybDataSource.java:227) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215 ) at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206 ) at com.sygate.scm.server.upgrade.UpgradeDBUtil.initDataSource(UpgradeDBUtil.java:209) at com.sygate.scm.tools.ludbfix.XmlValidator.<init>(XmlValidator.java:105) at com.sygate.scm.tools.ludbfix.XmlValidator.main(XmlValidator.java:487) localhost_scm_log.2009-06-17.txt 2009-06-17 05:40:12 WebappLoader[]: Deploying class repositories to work directory C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_ 2009-06-17 05:40:12 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar 2009-06-17 05:40:13 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar 2009-06-17 05:40:21 ContextConfig[]: Added certificates -> request attribute Valve 2009-06-17 05:40:22 StandardManager[]: Seeding random number generator class java.security.SecureRandom 2009-06-17 05:40:22 StandardManager[]: Seeding of random number generator has been completed 2009-06-17 06:18:15 WebappLoader[]: Deploying class repositories to work directory C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_ 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar 2009-06-17 06:18:15 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar 2009-06-17 06:18:16 ContextConfig[]: Added certificates -> request attribute Valve 2009-06-17 06:18:16 StandardManager[]: Seeding random number generator class java.security.SecureRandom 2009-06-17 06:18:16 StandardManager[]: Seeding of random number generator has been completed 2009-06-17 06:22:45 WebappLoader[]: Deploying class repositories to work directory C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_ 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar 2009-06-17 06:22:45 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server.jar to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar 2009-06-17 06:22:47 ContextConfig[]: Added certificates -> request attribute Valve 2009-06-17 06:22:47 StandardManager[]: Seeding random number generator class java.security.SecureRandom 2009-06-17 06:22:47 StandardManager[]: Seeding of random number generator has been completed 2009-06-17 06:22:49 StandardContext[]: Servlet threw load() exception javax.servlet.ServletException: Servlet.init() for servlet StartupServlet threw exception at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:908) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484) at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148) at org.apache.catalina.core.StandardHost.start(StandardHost.java:697) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311) at org.apache.catalina.core.StandardService.start(StandardService.java:450) at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213) at org.apache.catalina.startup.Catalina.start(Catalina.java:484) at org.apache.catalina.startup.Catalina.execute(Catalina.java:371) at org.apache.catalina.startup.Catalina.process(Catalina.java:134) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:141) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880) at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768) at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484) at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148) at org.apache.catalina.core.StandardHost.start(StandardHost.java:697) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311) at org.apache.catalina.core.StandardService.start(StandardService.java:450) at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213) at org.apache.catalina.startup.Catalina.start(Catalina.java:484) at org.apache.catalina.startup.Catalina.execute(Catalina.java:371) at org.apache.catalina.startup.Catalina.process(Catalina.java:134) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151) 2009-06-17 06:22:49 StandardWrapper[:default]: Loading container servlet default 2009-06-17 06:22:49 StandardWrapper[:invoker]: Loading container servlet invoker 2009-06-17 06:27:00 StandardWrapperValve[ConsoleServlet]: Servlet.service() for servlet ConsoleServlet threw exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:221) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.task.TaskMonitor.start(TaskMonitor.java:34) at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) 2009-06-17 06:27:08 StandardWrapperValve[ConsoleServlet]: Servlet.service() for servlet ConsoleServlet threw exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:221) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.task.TaskMonitor.start(TaskMonitor.java:34) at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) 2009-06-17 06:27:56 StandardWrapperValve[ConsoleServlet]: Servlet.service() for servlet ConsoleServlet threw exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:221) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.task.TaskMonitor.start(TaskMonitor.java:34) at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) 2009-06-17 06:30:19 StandardWrapperValve[ConsoleServlet]: Servlet.service() for servlet ConsoleServlet threw exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:221) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.task.TaskMonitor.start(TaskMonitor.java:34) at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) 2009-06-17 06:32:39 StandardWrapperValve[ConsoleServlet]: Servlet.service() for servlet ConsoleServlet threw exception javax.servlet.ServletException: Servlet execution threw an exception at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:221) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) ----- Root Cause ----- java.lang.NoClassDefFoundError at com.sygate.scm.server.task.TaskMonitor.start(TaskMonitor.java:34) at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:78) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :594) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127) at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java :596) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955) at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtoco l.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595)

[pete]

try reconfiguring the server using the Management server configuration wizard. Good thing is you have DB backup.

Cheers
Pete

[Migration User]

If Reconfigration fails then you might have to uninstall & reinstall the SEPM & then restore your DB backup

This document might help you for that
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948

[Migration User]

Pete, I tried the MSCW. I had to pick different ports for Server Port (8443) and Web Console Port (9090), so I just added one to each (e.g. 8444 & 9091), however, when I get to the Database Server port, it defaults to 2638, but no matter what I put there it says "The server port you chose is not used by the database server. You must chose the port that the embedded database Server uses". I wonder of this is because the Embedded Database service won't stay started ? Yea, good thing I have DB backups, but I can't use them. kavis, I must not have made myself clear enough in my post. I re-installed SEPM to another machine and tried the restore. Nada. "I even installed SEPM on another machine and tried to restore the DB. I get "Restore failed reading from the backup file due to a problem with the file system". I get this with each of 6 backups I have."

[Migration User]

Try rebooting the server (if possible) and then try to run the reconfiguration wizard again.

Weird as it may sound, the reboot does help to resolve this error sometimes. Also, try to run a CHKDSK op on the Hard Drive to verify FS integrity.

[Migration User]

Abhishek, The server gets rebooted every night, but I just did it again and no luck. It let me leave the Server Port (8443) and Web Console Port (9090), but fot he the Database Port it still says "The server port you chose is not used by the database server. You must chose the port that the embedded database Server uses". The out.log show this every time it tries to start the database server: I. 06/17 12:46:05. Adaptive Server Anywhere Network Server Version 9.0.2.3654 I. 06/17 12:46:05. Starting database "sem5" (C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db) at Wed Jun 17 2009 12:46 I. 06/17 12:46:05. Database recovery in progress I. 06/17 12:46:05. Last checkpoint at Fri May 15 2009 17:11 I. 06/17 12:46:05. Checkpoint log... I. 06/17 12:46:05. Performance warning: Database file "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" consists of 4078 disk fragments I. 06/17 12:46:06. Transaction log: sem5.log... E. 06/17 12:46:11. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) E. 06/17 12:46:11. Page for requested record not a table page or record not present on page I. 06/17 12:46:11. *** ERROR *** Assertion failed: 201501 (9.0.2.3654) I. 06/17 12:46:11. Page for requested record not a table page or record not present on page I. 06/17 12:46:11. I. 06/17 12:46:11. Attempting to save dump file at 'C:\WINDOWS\TEMP\sa_dump.dmp' I. 06/17 12:46:12. Dump file saved E. 06/17 12:46:12. Internal database error *** ERROR *** Assertion failed: 201501 (9.0.2.3654) E. 06/17 12:46:12. Page for requested record not a table page or record not present on page -- transaction rolled back

[Migration User]

I read through your post, but I might have missed it as there was a lot of data in there to go through...

You have 6 backups, correct?

Do you know what version of SEPM, exactly, each of those backups comes from?  I know you said back in may, you started having these problems, and you had mention of MR3 and MR4 MP1. 

Symantec has made structural updates to the filesystem tables in each of these versions and it is fair enough to assume, that some of the tables or their structure was modified.  Hence when trying to insert data into the tables, it cannot find the proper place to put them...  and kaboom.

To go one even further...  MR4 MP1 has 2 versions.  There was the original, MR4 MP1, and that had issues, so MR4 MP1a was released.  Unfortunately, Symantec decided to leave it named MR4 MP1.  I don't think due to the slight differences in the version that the table structure would have been modified, however, due to the problems it did have, it is entirely possible.  ALL THAT TO SAY:

If you are restoring a backup from a DB, you will need to maintain the EXACT table structure in order to complete the process.  Missing or changed structure, tables, fields, etc. will cause the system to fail to inject the data into the right place and will explode the recovery process. 

Back to the original question, do you know the exact Version number of the SEPM and associated Database that these Backups come from? 
You will need to use that version accordingly to the backup you are reloading...  *out of breath*

[Migration User]

The version of the backups is 11.0.3001.2224. Yes, I have 6 backups. The last one was 05/12. The 05/13 one failed and hasn't run since. In reading about upgrading to the MR4, I thought it said it would convert the DB. I re-looked through the logs and found a line that said the DB conversion failed. I'm not sure if it was tried to restore before the MR4 upgrade. Can't get a stright answer from the tech who worked on it. I'm guessing, NO. I will install the same version as the backups, at least I hope it is. I will check the log around the time of the good backups to verify. I will do this on another machine and see if it works first, before I hose up my good server. It should restore to a different machin, shouldn't it ? I will let you know the outcome. Thanks

[Migration User]

I was looking thru the upgrade log again, and it said the it couldn't connect to the database at the moment, you may need to upgrade manually. So, let's say I install the older version on another machine, get the DB restored, can I copy it to my server and do the manual upgrade ? If so, how do I do the manual upgrade ? I'm sure it is on this forum or somewhere else, but I figured I'd ask to get pointed to the correct instructions. Thanks again to everyone for all your help so far

[Migration User]

I verified that 11.0.3001.2224 was the version on the day of the 6 backups (05/07-05/12). I installed version 11.0.3001.2224 to a different machine. When I installed it, I inadvertently used a custom website, where before I used the default website. I noticed in some of the logs that it couldn't connect to secars, so I un-installed it again and re-installed it using the default website, which is how it is on my server. I made sure it was installed exactly as before. I tried the restore again. I tried every single one of the SIX Backups I have and every single one failed. What are the chances ? You think you are covered and guess again. What's the deal ? I looked back thru the logs and there were NO Errors during any of the 6 backups. Could it be It won't work restoring to a different machine or OS. The server is Windows 2003 Server and I am trying to restore to a Windows XP machine (my laptop). I currently don't have a windows 2003 server test machine at this site. I get the following, which is what I was getting before. java.io.EOFException: Unexpected end of ZLIB input stream at java.util.zip.InflaterInputStream.fill(InflaterInputStream.java:216) at java.util.zip.InflaterInputStream.read(InflaterInputStream.java:134) at java.util.zip.ZipInputStream.read(ZipInputStream.java:139) at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:91) at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:69) at com.sygate.scm.server.metadata.BaseMetadataCollection.restore(BaseMetadataCollection.java:1331) at com.sygate.scm.server.metadata.BackupManager.restore(BackupManager.java:196) at com.sygate.scm.tools.DatabaseFrame.doRestore(DatabaseFrame.java:884) at com.sygate.scm.tools.DatabaseFrame.restore(DatabaseFrame.java:696) at com.sygate.scm.tools.DatabaseFrame.access$800(DatabaseFrame.java:100) at com.sygate.scm.tools.DatabaseFrame$3$1.construct(DatabaseFrame.java:296) at com.sygate.scm.tools.SwingWorker$2.run(SwingWorker.java:122) at java.lang.Thread.run(Thread.java:595) The backup.log has the following. Is what I bolded below an issue ? SELECT CONTENT FROM SYSTEM_STATE WHERE OWNER = '0673531C0A648F08006F749255FE645C' Has valid SAV license Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license 2009 May 12 11:30:01 PM CDT 2009 May 07 11:30:00 PM CDT 2009 May 08 11:30:01 PM CDT 2009 May 09 11:30:01 PM CDT 2009 May 10 11:30:01 PM CDT 2009 May 11 11:30:00 PM CDT

[Migration User]

Well, I un-installed the MR4 Mp1 from the server, re-installed 11.0.3001.2224 and tried to restore from the backups. Same thing, "Unexpected end of ZLIB input stream".

I'm thinking that there is a bug in the Backup  process for SEPM 11.0.3001.2224.

What now ? I need this data back really bad. A lot of custom work has been done with the Firewall and services, groups and such. I know it isn't all documented. All the clients are still running with the last policies they got from the server.

I have a couple questions :

1) Can I pull the policies from a client ?

2) isn't there a DB fix program out there. I mean if the restore is smart enough to tell me what is wrong with it, why can't it be fixed to at least recover partial if not all data.

[pete]

i would suggest to open the support case. There's a DB validator tool(\program files\symantec\symantec endpoint protecton manager\tools\ to check the conisstency in the DB. if there are broken links support may help to get it resolved.

As far I know you cannot pull a policy from client. Others are requested to comment on this.

Cheers
Pete

[Migration User]

Pete,

I ran the DB Validator the other day.  It fails. I have the logs.

I think you right. I need to make the time to call support.

I need to recover this DB.

 

Thanks again

[Migration User]

I resolved the issue with the corrupt database, however, now my upgrade to MR4 has failed.

I will update this with the resolution, as soon as I get my MR4 upgrades to work.

[Migration User]

Thanks for keeping us updated sagodar. I would love it too if you could post your case number for this. Thanks and I am happy you got your corrupt database fixed, and good luck with the upgrade to MR4.

Grant-

[Migration User]

HI,
There would be a log generated every time install a s/w... Please paste the SEPM_INST log which would be in temp folder, to access open RUN and type %temp% ... Lets see why the installation fails@@!!!

[Migration User]

My tomcat.exe service conflicts with a previously installed tomcat6.exe listening on the same port as is required by SEPM.
The conflict was caused by having VMWare server installed on the same machine. Check to see if you are running any other apps using apache/tomcat webserver.  I used this to find the error> Sep_SupportTool.exe<

[Migration User]

My tomcat.exe service conflicts with a previously installed tomcat6.exe listening on the same port as is required by SEPM.
The conflict was caused by having VMWare server installed on the same machine. Check to see if you are running any other apps using apache/tomcat webserver.  I used this to find the error> Sep_SupportTool.exe<

[Migration User]

My tomcat.exe service conflicts with a previously installed tomcat6.exe listening on the same port as is required by SEPM.
The conflict was caused by having VMWare server installed on the same machine. Check to see if you are running any other apps using apache/tomcat webserver.  I used this to find the error> Sep_SupportTool.exe<

[Migration User]

Sorry about the multiple posts my browser acted hung. Must be IE8 slowness.

[Migration User]

-Check if Symantec website in your IIS is started.
-Try this command from command prompt.

httpcfg set iplisten -i 127.0.0.1

You should get a response HttpSetServiceConfiguration completed with 0

Aftter that reboot the server and check if Symantec endpoint protection manager services is started

[Migration User]

Did you rename the DB backups files after they were backed up?
I did renamed the backup file after the backup was done.

I am doing some tests and when using the Wizard "Database Back Up and Restore" I tried to restore the DB, I got the ERROR:
"Restore failed reading from the backup file due to a problem with the file system"

I cheked the file backup.err and it was expecting another name.
The name that the Wizard was expecting was: 2009-Aug-17_12-33-04-PM.zip
The name that I gave to that file was: 2009-Aug-17_12-33-04-PM SQL2000.zip

Renamed it back to 2009-Aug-17_12-33-04-PM.zip and the Restore went smoothly.

So the Wizard "Database Back Up and Restore" is expecting a DB backup file with this format: YYYY-Mmm-dd_hh-mm-ss-PM.zip (or YYYY-Mmm-dd_hh-mm-ss-AM.zip)

Hope it helps :)

Soledad

NOTE: Sorry, but I did not read the FULL posts, too long.