IT Management Suite

  • 1.  Uninstalling software CMS didn't install

    Trusted Advisor
    Posted May 31, 2019 09:34 AM

    I've never had to do this before, can someone point me to an article or discussion about removing software from windows 10 PCs that symantec didn't install?

    Windows is installing a "Dell Pointstick" piece of software I don't want on my machines.  It's not part of the drivers I deploy, and I have GPO set to not allow windows to install drivers, but this may be coming down before the computer gets the GPO.  In any case, it is breaking scrolling on our new Dell 5400 Latitude laptop touchpads.

    Thanks!



  • 2.  RE: Uninstalling software CMS didn't install
    Best Answer

    Posted May 31, 2019 12:22 PM

    You can look at one of the machines that has the software installed, locate the uninstall key in the registry usually located HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, there will be a lot of sub keys but one of them should contain the name of the software you want to uninstall. in there should be an uninstall value, use this as your starting command line to uninstall the software. There are other ways thru WMI calls but this one is most likely the easiest way to do what you are asking.

     

    There is no paper or document that will tell you how to uninstall every piece of software since not all are the same, many are but not all. 



  • 3.  RE: Uninstalling software CMS didn't install

    Posted May 31, 2019 12:24 PM

    You can look at one of the machines that has the software installed, locate the uninstall key in the registry usually located HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall, there will be a lot of sub keys but one of them should contain the name of the software you want to uninstall. in there should be an uninstall value, use this as your starting command line to uninstall the software. There are other ways thru WMI calls but this one is most likely the easiest way to do what you are asking.



  • 4.  RE: Uninstalling software CMS didn't install

    Trusted Advisor
    Posted May 31, 2019 01:40 PM

    thanks @Johnvee!  I found this as reference, too.  https://support.symantec.com/en_US/article.HOWTO48691.html

    Worked great.  Have a great weekend.  

    Putting the command line here in case anyone else finds this pesky problem via google.  I'm sure it has to do with Dell's decision to move touchpad drivers/apps to the Microsoft store without an offline version.  Awesome idea for enterprise.

    C:\Windows\system32\DellTPad\Uninstap.exe SILENT